The goal at the Stephen J Massa Agency is to provide every customer with value beyond price. We achieve this by doing what is best for our customers. Our agency operates with the utmost professionalism and integrity and that is why we are a trusted advisor to all our customers. People from all over the metropolitan area contact us to handle their Auto, Home, Life and Commercial Insurance.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.