Hugh Wood Inc. (HWI) is a privately owned, independent insurance broker in the U.S. that was established in 1982. HWI also maintains a global presence with affiliates throughout Europe (including its own Lloyd’s broking house), Canada, Asia, and Australia. HWI has a large commercial and personal lines insurance portfolio, with specialties in the areas of Real Estate, Marine, General Commercial, Fine Art & Collectibles, and Personal Client insurance, along with a well-established presence among Japanese-owned U.S. and global corporations. Its main U.S. offices are located in New York City and Philadelphia, but the company has clients throughout the country and world.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.