Simplicity Medford Lakes (formerly Breakthrough Insurance Group) is a national full-service general agency dedicated to empowering insurance agents and financial advisors. We provide access to industry-leading insurance products, highly rated carrier partners, competitive compensation, and hands-on support throughout the planning process. Our mission is to deliver an exceptional customer experience while helping producers grow their business and clients protect what matters most.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.