Thomas G. Walters: Allstate Insurance

Reviews

• SM

  Stacey Mangum

  Jul 22, 2025
  5.0
  We’ve been using Allstate for 40 plus years, too long to count! We’ve had same rep and helping us through the next generations. Thanks for being there Bob, we appreciate you.
• LR

  Larry Rigsbee

  Jul 12, 2022
  5.0
  Good to go
• 44

  421Studios

  Oct 22, 2020
  1.0
  I was with this agent for for about 3 years. As long as there were no claims, they had no problem collecting my premium payments. But when I had an accident that wasn’t my fault, they fumbled and put the onus on me to contact the other guys insurance and pursue the issue with them, set up 3 way calls with them and Allstate claims, etc. totally unacceptable. I got a new vehicle and lost a key. Called the dealer, they made one and brought it to me. Replacement wasn’t covered Because it wasn’t considered an emergency And I wasn’t stranded.. cancelled auto after that. And With renters, same thing. Several years, no claims, no problem. Had one claim with a scheduled item. They claim they had no record of, even though they failed to tell me they needed proof of ownership for coverage for every item to be covered. $1k camera lens lost. Heck I’ve paid that in premiums. Cancelled renters after that. So I’m done with lack of disclosure of procedures, having to beg folks to do their job, walking my own claims through their various departments, the disconnect between local agents and corporate claims and being denied because of information the agent didn’t tell me. Clearly our views of what a good neighbor is vary widely.

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