Brightway Insurance, The Ganim Agency

Reviews

• KB

  Kathy Burton

  Sep 25, 2026
  5.0
  Looking to redo your insurance policies?? Look no further… Be sure and call Angie Bailey at Brightway Insurance. Between homeowners and auto insurance, she saved us over $1000 a year!!! Don’t wait like I did 20 years to change your insurance companies. There are savings to be had give Angie a call!
• EM

  Elizabeth Martin

  Sep 21, 2026
  5.0
  Excellent and clear communication and support! We are very grateful to have Lilia on our family’s team to help us get great coverage at a reasonable cost!
• PP

  peace peace

  Sep 19, 2026
  5.0
  it was great empierce with you , reasonable price , and great people specially Lilia she is great and nice sweet person very helpful , try to make it for you that's the kind of employees and person we need to deal with thank you .
• BP

  Ben Parks

  Sep 9, 2026
  5.0
  Everyone I know, including myself, does not look forward to dealing with insurance companies. However it was so easy and seamless switching insurance to your agency. I truly appreciate the help in guiding us through this process and helping to reduce or actually eliminate the stress that was building up. Your staff, especially Lilia, is absolutely the best Thank you :-)
• XB

  xavier balboa

  Sep 3, 2026
  1.0
  UPDATE: Brightway asked me to update my review after finally taking action to resolve this issue, so here is the update they requested. After nearly two weeks of dealing with this situation, more than 40 phone calls, multiple emails, numerous conversations that I have recorded, and eventually filed a complaint with the Better Business Bureau, Brightway has now informed me that they are issuing my refund by overnight check through Chase Bank. So yes, there has finally been progress, and I will give credit to Hailey Garcia, the Escalations Specialist who contacted me, because she actually took ownership of the situation and worked toward getting it resolved. But apparently Brightway believes that finally doing what should have been done in the first place somehow changes the overall experience. It does not. This entire situation could have been avoided if the issue had been handled correctly from the beginning. Instead, I spent nearly two weeks calling repeatedly, explaining the same situation over and over, being given conflicting information, speaking with representatives who often seemed to have no idea what was happening, being transferred around, and in some cases having calls disconnected or hung up. It should not take 40+ phone calls, recorded conversations, repeated escalation attempts, public reviews, and a BBB complaint for a customer to finally receive money that should have been returned to them in the first place. After all of that, I receive an email saying Brightway understands the frustration that led to my reviews and would be “grateful” if I would consider updating them based on their recent efforts. Well, Brightway, you asked me to update my review. Consider it updated. The fact that your company finally started doing the right thing after I exhausted nearly every possible avenue to force the issue does not erase the experience that got us here. Resolving a problem after weeks of unnecessary frustration is not exceptional customer service. It is simply correcting a problem that should never have required this much effort to correct. I will update this review again once the refund check is physically received and cleared. For anyone reading this, my advice is simple: document everything. Save every email, keep records of every phone call, write down names and dates, and escalate when necessary. Had I not been persistent and kept extensive records throughout this process, I genuinely question how long this would have continued. So yes, I appreciate that someone finally stepped in and started resolving the situation. But asking me to revise my review because the company finally did what it should have done from the beginning? That part is almost impressive.

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