The agency was established in 1925 by S.A. Chalk and H.S. Gibbs. The Chalk family and the Gibbs family have been in partnership for 94 years serving the insurance needs of Eastern North Carolina. Honesty, stability, integrity and service to the customer have been instilled by the founders and carried forward to now the fourth generation of family members. We are constantly working toward the common goal of better customer service. The company now represents many major fire and casualty companies, life and health insurance companies, while at the same time a broker’s license allows them to work as agents for other insurance companies, giving a broader base from which to operate.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.