NC-3417517
Serving Insurance needs throughout the Carolinas including Charlotte, Highland Creek, Huntersville, Skybrook, Cornelius, Lake Norman, Concord, and more since 2006. We provide quality Insurance services for State Farm Auto Insurance, Home Insurance, Renters Insurance, Life Insurance, and Commercial Insurance as well as Financial Services. Our mission is to create and preserve strong relationships with community neighbors by helping you protect the assets you value most through our honesty, integrity, and superior service.
Details
Requires appointmentNot available
Online appointmentsAvailable
Onsite servicesAvailable
Location
Certified by Mary Elizabeth Burgess - State Farm Insurance Agent • Jun 28, 2026
Mary Elizabeth Burgess - State Farm Insurance Agent
Certified by Mary Elizabeth Burgess - State Farm Insurance Agent • Jun 28, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
7/3/20269:00 AM - 5:00 PM
9/7/20269:00 AM - 5:00 PM
11/26/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
Reviews
5.0
102 reviews
5 stars
101
4 stars0
3 stars0
2 stars1
1 star0
JP
Jimmy Patiño
2 days ago
5.0
⭐⭐⭐⭐⭐
Working with Rocio Smith has been, without a doubt, one of the best experiences I’ve ever had when purchasing insurance. Her professionalism, expertise, and commitment to her clients are truly exceptional. She took the time to understand my needs, explained every coverage option with complete transparency, and helped me choose the policy that offered the best value and protection for my situation.
What sets Rocio apart is her honesty, responsiveness, and the confidence she inspires throughout the entire process. At no point did I feel pressured—instead, I received personalized guidance focused on protecting my best interests. It is clear that her priority is delivering outstanding service and building long-term relationships with her clients.
I highly recommend Rocio Smith to anyone looking for a knowledgeable.!!!!
DG
Donald Gross
Jun 19, 2026
5.0
Great experience working with Brittany Fitzpatrick today. She took as much time as I needed to go through my policies. She suggested some changes that I feel are well worth it. She answered all of my questions and understood my wants and needs.
Excellent experience with Brittany.
MM
MARCINA
Jun 15, 2026
5.0
I was switching companies as had issues with the last one and out of the few I contacted, State Farm was on top of it. They worked with me to get the best options to fit my life needs. Working with Janice Brinkman was such a pleasure as she walked me through all the steps for my renters, car and life insurance needs.
HC
Hannah Christensen
Jun 12, 2026
5.0
Brittany Fitzpatrick was The first insurance agent I’ve ever actually worked with that I truly think cares. Extremely communicative, she somehow managed to get me better car insurance and renters insurance for a cheaper rate than my previous insurance with Progressive. I don’t know what kind of magic she worked, but honestly, if I could give her six stars, I would.
HH
Haris Hussain
Jun 5, 2026
5.0
I recently had a Connect Session with Janice Brinkman, and I couldn't be happier with the experience. Janice was incredibly patient, knowledgeable, and thorough in explaining my policies and the various benefits available to me. She took the time to answer all of my questions, address every concern, and made sure I fully understood my coverage options without ever making me feel rushed.
I also want to thank the entire agency for the excellent service they continue to provide. My experience with State Farm has been outstanding, especially with their competitive premiums and the fact that my rates have decreased over time with renewals. It's reassuring to work with a company that not only offers great value but also backs it up with exceptional customer service.
Thank you, Janice, and the entire team, for your professionalism, dedication, and commitment to your customers. Highly recommended!
Frequently Asked Questions About Mary Elizabeth Burgess - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use at Mary Elizabeth Burgess - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
What are the office hours?
Our office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Can I manage my billing and payments online?
Yes, you can access your online billing and payment information via the Digital Pay Payment Center by logging in with your User ID and password.
Does the office offer services in languages other than English?
Yes, services are offered in both English and Spanish to accommodate our diverse clients.
What types of insurance products are available?
We offer a variety of insurance products including auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
Is it possible to set up an appointment online?
Yes, we offer online appointments for your convenience along with onsite services.
What nearby places can I visit before or after my appointment?
You can visit A La Mode Dessert & Ice Cream for a sweet treat, shop at Shops At Eastfield Village, or enjoy local art at The Corner art gallery and concert venue.
Are there nearby services that complement my visit to the insurance agent?
Yes, nearby services include beauty and spa salons such as Lavish Hair Spa & Boutique and Relax Nail Spa where you can relax or freshen up before or after your visit.
How can nearby businesses like ACE Restoration Pros Inc. assist me as a customer?
ACE Restoration Pros Inc., specializing in roofing and damage restoration, can assist you with property repairs which complements insurance claims handled by our agency.
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