Brand Certified
Mary Elizabeth Burgess - State Farm Insurance Agent
5.0(118 reviews)
Certified by Mary Elizabeth Burgess - State Farm Insurance Agent • Aug 16, 2026
Business Details
8829 Arbor Creek Drive, Charlotte, NC
28269, United States
Certified by Mary Elizabeth Burgess - State Farm Insurance Agent • Aug 16, 2026
(704) 323-8443
Certified by Mary Elizabeth Burgess - State Farm Insurance Agent • Aug 16, 2026
https://www.protectingthecarolinas.com
Certified by Mary Elizabeth Burgess - State Farm Insurance Agent • Aug 16, 2026
About
Certified by Mary Elizabeth Burgess - State Farm Insurance Agent • Aug 16, 2026
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
NC-3417517
Serving Insurance needs throughout the Carolinas including Charlotte, Highland Creek, Huntersville, Skybrook, Cornelius, Lake Norman, Concord, and more since 2006. We provide quality Insurance services for State Farm Auto Insurance, Home Insurance, Renters Insurance, Life Insurance, and Commercial Insurance as well as Financial Services. Our mission is to create and preserve strong relationships with community neighbors by helping you protect the assets you value most through our honesty, integrity, and superior service.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Certified by Mary Elizabeth Burgess - State Farm Insurance Agent • Aug 16, 2026
Mary Elizabeth Burgess - State Farm Insurance Agent
8829 Arbor Creek Drive, Charlotte, NC
28269, United States
Hours
Certified by Mary Elizabeth Burgess - State Farm Insurance Agent • Aug 16, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
9/7/20269:00 AM - 5:00 PM
11/26/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
Reviews
5.0
118 reviews
5 stars
116
4 stars1
3 stars0
2 stars1
1 star0
- JJJeremiah Johnson3 days ago5.0Janice was an absolute delight to talk with! I was on the phone with her for a while sorting out all my options, and she made the entire process a pleasure. She is exceptionally thorough and walked me through every coverage detail and discount in a remarkably proactive way. She is genuinely dedicated to helping you have all the information you need to make the best decision for your situation. Highly recommend reaching out to her if you want someone knowledgeable and wonderful to work with!
- MBMatthew BrennerAug 7, 20265.0This is specifically for Tiffany Carroll. I've worked with a significant number of agents over the years and none have been as responsive, thorough and conscientious as Tiffany. She has been a real bright spot in working with State Farm
- PTPaul TrainorAug 5, 20265.0I just switched my insurance to State Farm after a referral from a friend. Janice has been so responsive, helpful, and wonderful to work with. She's a rockstar!
- NKNayan KathwadiaAug 1, 20265.0I cannot recommend my State Farm agent enough! I recently switched my auto, home, and umbrella insurance policies to her, and the process was seamless. Janice Burkhead worked tirelessly to answer all of my questions and made sure I fully understood my options. Most importantly, she managed to beat my previous insurer's price while actually providing better, more comprehensive coverage. If you want an agent who genuinely works hard for you, look no further!
- DFdanielle flemingJul 17, 20265.0I had an amazing experience working with Ms. Brittany at State Farm! She made the process of getting insurance for my nonprofit organization smooth, stress-free, and easy to understand. She took the time to answer all of my questions, explained my coverage options clearly, and made sure I had the protection my organization needed. Her professionalism, patience, and genuine care for her clients truly stand out. If you’re looking for someone who is knowledgeable, responsive, and committed to helping you find the right coverage, I highly recommend Ms. Brittany. Thank you for providing such outstanding service!
Frequently Asked Questions About Mary Elizabeth Burgess - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use at Mary Elizabeth Burgess - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
What are the office hours?
Our office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Can I manage my billing and payments online?
Yes, you can access your online billing and payment information via the Digital Pay Payment Center by logging in with your User ID and password.
Does the office offer services in languages other than English?
Yes, services are offered in both English and Spanish to accommodate our diverse clients.
What types of insurance products are available?
We offer a variety of insurance products including auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
Is it possible to set up an appointment online?
Yes, we offer online appointments for your convenience along with onsite services.
What nearby places can I visit before or after my appointment?
You can visit A La Mode Dessert & Ice Cream for a sweet treat, shop at Shops At Eastfield Village, or enjoy local art at The Corner art gallery and concert venue.
Are there nearby services that complement my visit to the insurance agent?
Yes, nearby services include beauty and spa salons such as Lavish Hair Spa & Boutique and Relax Nail Spa where you can relax or freshen up before or after your visit.
How can nearby businesses like ACE Restoration Pros Inc. assist me as a customer?
ACE Restoration Pros Inc., specializing in roofing and damage restoration, can assist you with property repairs which complements insurance claims handled by our agency.
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