Proper Insurance is a short-term rental insurance provider founded in Bozeman, Montana, in 2014. We deliver a single Commercial policy built for vacation rental and Airbnb hosts, combining Homeowners, Landlord, and business coverage that residential policies leave incomplete. Underwriting is in-house, backed by Lloyd's of London and Concert Specialty, and Proper is exclusively endorsed by Vrbo. Our policy includes Commercial General Liability up to $1 million standard ($2 million optional), Property Entrustment for guest-caused damage, Pet & Animal Liability, Loss of Business Revenue, Bed Bug & Flea Protection, and Squatters Coverage. Claims are handled in-house from Bozeman. Know You're Covered with The Proper Policy for STRs.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.