MO-395659 Our office strives to provide State Farm customers with the most efficient and professional service in the St. Louis area. We primarily serve Webster Groves, Kirkwood, Clayton, Brentwood, Affton, Crestwood, St. Louis City, and St. Charles county - in addition to surrounding areas in Missouri and Illinois. We focus on Auto, Home, Life, and Small Business Insurance needs. We take time to complete a personalized comprehensive review of customers' insurance and financial needs. We hope to be the first and preferred choice for your insurance and financial services.
Details
Requires appointmentNot available
Online appointmentsAvailable
Onsite servicesAvailable
Location
Certified by James Carlton - State Farm Insurance Agent • Jun 21, 2026
Certified by James Carlton - State Farm Insurance Agent • Jun 21, 2026
Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Friday8:30 AM - 5:00 PM
SaturdayClosed
SundayClosed
7/3/20268:30 AM - 5:00 PM
9/7/20268:30 AM - 5:00 PM
11/26/20268:30 AM - 5:00 PM
12/25/20268:30 AM - 5:00 PM
1/1/20278:30 AM - 5:00 PM
Reviews
5.0
508 reviews
5 stars
502
4 stars4
3 stars1
2 stars0
1 star1
KG
keith goldstein
2 days ago
5.0
I had a claim with State Farm and Stephanie was great to work with. She followed up with me numerous times to see if everything was moving along. I have been with James Carlton for 20 plus years and a very great agency.
Keith
MW
Mark Walsh
2 days ago
5.0
Great people and and excellent service. I specifically worked with Mike Ross and I was amazed with his customer service and expertise. Highly recommend working with him. Best rates I could find as well.
TM
Tim McLaughlin
Jun 16, 2026
5.0
Just switched to State Farm and this office made it incredibly easy! Mike Ross was great to deal with, answered all my detailed questions, looked for ways to help me and was very responsive. Looking forward to a long relationship with this office!
TP
Tanya Pet
Jun 12, 2026
5.0
Stephanie has done a great job with my car insurance and renters insurance. She has even helped me with my claim!!! I Love her.
NI
Nick Iaconetti
Jun 11, 2026
5.0
Stephanie was extremely helpful with explaining the process with my claim and very responsive in providing updates. I would definitely recommend their office for anyone's insurance needs.
Frequently Asked Questions About James Carlton - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about bills, payments, or Renewal Coverage Offers. Your agent's phone number and email are on your bill's details page.
What services does James Carlton - State Farm Insurance Agent provide?
We provide Auto, Home, Life, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance along with financial services.
What are the office hours for the James Carlton State Farm agency?
Our office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays, Sundays, and listed holidays.
Can I manage my insurance policy or get roadside assistance using a mobile app?
Yes, the State Farm mobile app lets you manage accounts, get roadside assistance, file claims, and more.
What payment methods are accepted at James Carlton - State Farm Insurance Agent?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Are appointments required to visit the James Carlton State Farm office?
No, appointments are not required, but online appointments are available and we offer onsite services.
What nearby dining options are available around the James Carlton State Farm office?
Nearby restaurants include The Sushi Station (Japanese cuisine) and Fizzy's Soda Fountain and Grill (American cuisine), perfect for a meal before or after your visit.
Are there any nearby places where I can shop near the James Carlton State Farm office?
Yes, The Webster Groves Bookshop offers print media and shopping, and Never Enough Boutique provides women's clothing and jewelry nearby.
What community and cultural attractions are near the James Carlton State Farm office?
You can visit Old Webster, a vibrant arts and entertainment shopping area, and enjoy events like the Old Webster Jazz and Blues Festival nearby.
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