Jesse Johnson - State Farm Insurance Agent

Reviews

• MW

  Michelle Wermager

  Oct 6, 2026
  2.0
  I have been a paying State Farm customer, and I am extremely disappointed with how I feel State Farm handled and failed to protect me during a disputed homeowners/liability claim. In my experience, I paid State Farm to protect me as their insured, but I did not feel protected. A claim was made against my homeowners policy involving my dog, and I disputed the allegations from the beginning. I provided information and documentation supporting my position, including concerns about the facts, the claimed injuries, and whether the damages being claimed were actually caused by the incident. Despite this, I felt State Farm treated the matter like something to pay or process instead of fully protecting me, my record, my policy, and my future insurability. I am very concerned that insurance companies can pay disputed claims because it is cheaper for them, while the insured person is left dealing with the consequences, including possible premium increases, claims history issues, and personal stress. The potentially dangerous dog designation connected to this incident was later removed after review by the White Bear Lake Police Department, which makes me even more concerned about how this claim was handled. I expected my insurance company to stand behind me, investigate carefully, communicate clearly, and protect me as the person who pays for the policy. Instead, I felt unsupported and exposed. I would not recommend State Farm based on my experience. Thank you for responding. However, your response does not address the main concerns raised in my review. I understand that corporate claims adjusters make claim decisions. My concern is that, as a State Farm customer, I have repeatedly asked for clear answers about how this disputed claim was handled, what information was reported about me, whether the claim or payment was reported to LexisNexis/CLUE or another consumer reporting database, and what effect this could have on my insurance record and future premiums. I also do not think it is fair to characterize this simply as an outcome that “did not align with my expectations.” My concerns involve transparency, documentation, and the handling of a disputed liability allegation. Those are significantly different issues. If the local agency cannot answer these questions because they are handled by corporate claims, then I would appreciate the agency helping me obtain clear written answers from the appropriate State Farm department rather than simply asking me to call the office again. I have already spent a great deal of time trying to get straightforward answers. At this point, I am asking State Farm to provide those answers in writing. My review remains one star because the issue is not merely that I disliked the outcome. It is that I still do not believe I have received adequate transparency about how the claim was handled, what was reported, or what consequences it may have for me as the policyholder.
• TO

  Tonya O

  Sep 25, 2026
  5.0
  Brad from State Farm has been key in helping setup and learn exactly what's needed for my life. From car insurance to renters & helping with a tow claim. Always just a text away. Great customer service, always kind & friendly with complete follow through.
• LL

  Lori Lonergan

  Sep 15, 2026
  5.0
  We are relatively new customers with State Farm. Getting started with them was an easy process, and the pricing was very good. Our agent, Brad is very easy to work with. We feel secure in knowing that we have State Farm in our corner.
• AL

  Austin Lacasse

  Sep 10, 2026
  5.0
  I had spoke with Brad about my options for insurance as I’ve been shopping around for awhile now, no one that I’ve spoken to has made me feel better about making a decision than Brad, knowledgeable, not pushy, and a good listener. Highly recommend this branch and Brad if you’re looking for insurance. Thanks Brad!
• AP

  Andrea Pederson

  Sep 8, 2026
  5.0
  I honestly can’t say enough good things about Bradley Radtke at State Farm! Anytime I have a question or need help with something, I’m able to get ahold of him right away, which is so important to me. He is always incredibly helpful, kind, patient, and quick to get my questions answered. I never feel like I’m being rushed or like I’m just another customer. It’s hard to find this level of customer service anymore, and I really appreciate knowing I have someone reliable that I can actually reach when I need help. Bradley has made dealing with insurance so much easier and less stressful. I would absolutely recommend him to anyone looking for an insurance agent who genuinely takes care of his customers!

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