North Star Mutual Insurance Company

Reviews

• JR

  Jason Rutland

  Sep 23, 2026
  1.0
  Worst insurance company I've ever dealt with. Have had 2 of their adjusters out to inspect my house after a storm that produced tornadoes and very large hail. Both of their "adjusters" came out and said that out roof didn't have enough damage to justify any fixing even though 2 different contractors told and showed us the damage. 7 different neighbors surrounding us have had their roofs and siding replaced. I highly suggest to everyone to not use this company and change before you're stuck in a similar situation of a company not wanting to take care of their customers and do the right thing
• PR

  Pedro Vargas Rivera

  Sep 4, 2026
  1.0
  Do not I Repeat do not do any business with this comercial insurance company or the simplex group in Miami they basically sell carriers “AM best “ A + insurance. they lie to you we couldn’t use this insurance commercial trucking wise our truck was stuck for 3 weeks reached out every day to the agent and this so called insurance company they will steal your money and still want to charge you a 1600$ monthly fee when this was cancelled not used at all. Warning ‼️ DO NOT USE THEM or the simplex group their all a bunch of crooks 🚨🚨🚨🚨star mutual insurance
• JL

  Jose Loza

  Aug 19, 2026
  1.0
  Rude employees horrible services if you can stay far away from these guys please do.
• DT

  Del Theisen

  Aug 17, 2026
  1.0
  I don't even have insurance through you,and yet you had a claims adjuster taking photos,and climbing on our house roof and garage. VERY MAD at the tactic you used to get business.He claimed it was the wrong address gps brought him to,our address is out front plain as day. The neighbor next to me was the one he was suppose to be at was not true,because he never called in a claim.If I could give a zero rating I would. We saw him on our cameras,as we weren't home.He was still out in his truck when I got home,so I was not a happy camper.
• MC

  Minnesota Department of Commerce

  Jun 13, 2026
  1.0
  I’ve had so many issues with North Star Mutual to begin with. When I called their claims office, they were in a very negative mood and hardly wanted to help or take care of us. My neighbor advised me to change due to them not getting fully covered and having to fight with an appraisal to win the claim with clear damage and a discontinued existing roof and siding. I had to wait 4 weeks before I had to reach out again to get my adjustment scheduled after I had filed a claim, and no one followed up with me until I called back again. Now I’m with a new carrier, as I’m still fighting North Star to take care of me the way the policy says. Six of my neighbors and workers have dropped North Star for many reasons. Every case can be different, and anyone deserves the benefit of the doubt. I’m just sharing my and my relatives’ experience.