Michael Heck - State Farm Insurance Agent

Reviews

• JF

  Justin Fairbanks

  Mar 23, 2026
  5.0
  I have been with Mike and team for 20yrs, following my parents who have been here for almost 30yrs. They always swore they would stick with Mike after he made sure my sister who was hit by a car was taken care of. That was in the late 90s. During my time with Mike there were multiple instances where Berry abd Candace bent over backwards to make sure I was always covered. Mike would send birthday cards and made a point to remember who we are. Then genuineness in Mike and his team is unmatched. This past month I got into me first real accident which was followed by a 2nd accident in the rental car. When I was on the side of the road still, I immediately called Mike's office and spoke with Karen. Words cannot express what it meant having Karen to discuss things with as I was super worried of the bill because I passed on getting the additional insurance through Enterprise. Karen was so knowledgeable and empathetic. She helped me think clearly over the situation and the options while making sure to genuinely put my best interest at heart. She also explained some things I had no clue of to be sure I wasn't taken advantage of at all. I never once felt I had to twist an arm to get anything covered for either accident. State Farm ended up covering much more than I would ever guessed on the rental as I was at fault. I'm still in awe. I know this is long but whoever is reading this and debating this office, I hope this helps. This type of "service" goes far beyond an insurer/insured. This office genuinely cares. This is the culture Mike and his team created and it's such a rarity these days. I could care less if I could save a few bucks elsewhere. The peace of mind I have with this agency is worth far more.
• JM

  John Miller

  Oct 25, 2024
  5.0
  I have always been treated well by this agent, with prompt service. Karen Myers has always been transparent, with amazing customer service skills while always being so friendly and informative. She always takes time to explain and make sure we fully understand what she's explaining. No other agent has came close to the service Karen provides, and that's why we will continue to do business with her.
• AP

  Anne Marie Piwowarczyk

  May 18, 2021
  5.0
  Excellent customer service and dedication.
• LR

  Lori Rickle

  Apr 6, 2013
  5.0
  Mike and staff are great. The best insurance agency we have ever dealt with

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