Houchens Insurance Group is a family of agencies, taking the success of each individual agency and utilizing their expertise for the entire organization, directly impacting the clients we serve. Creating a solid company that is unmatched from a strength and knowledge base, makes HIG one of the premier agencies in the country. We preserve the brand equity in each local agency and relationships we built on a daily basis, while leveraging our scope and scale with carriers, resources, and our overall intellectual value.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.