This profile is uncertified and using publicly sourced data
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Business Details
About
Insurance Agency
Since its opening in 2022, the Cole Norton Agency, INC. has been dedicated to protecting the dreams of the Monticello community. As a trusted American Family Insurance agency, we offer personalized coverage options for your home, auto, life, and business needs. We are here to provide peace of mind and help you navigate the complexities of insurance. Let us be your local partner in securing what matters most.
Location
Cole Norton Agency, INC. American Family Insurance
112 N Charter St, Monticello, IL
61856, United States
Hours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 4:00 PM
SaturdayClosed
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.