Craig Takaoka: Allstate Insurance

Reviews

• JS

  Joe Sanderson

  Mar 23, 2026
  5.0
  Chereese was awesome, she went above and beyond. You can tell she really loves her job, you can hear the smile in her voice.
• JP

  Jon Principe

  Mar 22, 2026
  5.0
  Genesis was amazing! She saved me a fortune on my home insurance!
• CC

  Cody C

  Mar 21, 2026
  1.0
  The girl named Nichole here totally messed up my auto insurance told me my payment went through. When there was a problem on there end and it didn’t and she did not tell me. Then I got canceled she also didn’t tell me that till it was like 2 months later after saying I’m good. So much for being in safe hands now they won’t fix the big mistake they made
• MM

  Mati Meron

  Mar 17, 2026
  5.0
  Had some issues with car insurance renewal price. My email was answered by Chereese Maldonado, the customer experience rep, and everything was resolved well and promptly.
• RS

  Rick Sherman

  Mar 16, 2026
  1.0
  This recently became my agent when my old agent sold his business. At first they were pretty good but the service is going downhill fast. They now have AI that answers the phone and you can't even get ahold of a human or even wait in queue. The AI bot is so dumb that all it can do is take your name and info down. Complete waste of my time and I'll probably take my business elsewhere if this B.S. service continues. At least get a smarter AI if you're going to use that garbage. UPDATE: It's gotten worse. Their vice president of operations gave me a number to contact him and it turns out it just goes to a general text box that another employee admitted that nobody really checks because they don't have time. I was told by another employee that their bad AI is not going anywhere. I have been told by two different employees that they would call me back the same day or the next day. Neither employee did.

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