Southern Harvest Insurance

Reviews

• SS

  shirley strong

  Aug 26, 2026
  5.0
  Jazmen handled my insurance questions and the renual policy she was very nice and understanding. She was very professional with the questions and made them precise and understandable.
• RM

  Rada Man

  Aug 24, 2026
  5.0
  Insurance Agent Jasmine it's very professional and efficient with me when I call in & can answer questions about my policy. Without transferring me to another representative. Thank you for your service.
• AA

  Aaron

  Aug 11, 2026
  5.0
  I had a great experience with Tiarra. She was very helpful after I spent two days trying to find the best coverage with other car insurance companies she helped me get the lowest rate with the best coverage possible and I'm very happy with the way everything turned out. She was helpful gave advice and listened well to help ease the process and make it easy. This is a company I will be staying with for as long as possible.
• AN

  Alicia Neil-Dunn

  Aug 2, 2026
  5.0
  I would like to recognize Latifah for the exceptional customer service she provided throughout my experience with Southern Harvest Insurance. From the very beginning, Latifah was professional, kind, patient, and genuinely caring. She took the time to answer all of my questions thoroughly, ensuring I understood every step of the process without ever making me feel rushed. Her knowledge and willingness to help made what could have been a stressful experience feel smooth and manageable. What stood out most was her follow-up . Latifah made me feel like a valued customer rather than just another account. Her attention to detail, excellent communication, and dedication to providing outstanding service truly exceeded my expectations. It is rare to encounter someone who combines professionalism with such genuine compassion and patience. Southern Harvest Insurance is fortunate to have an employee like Latifah representing the company. She is a true asset to the team, and I highly recommend both her and Southern Harvest Insurance to anyone looking for outstanding service. Thank you, Latifah, for going above and beyond. Your kindness, dedication, and commitment to excellence made a lasting impression, and I sincerely appreciate everything you did for me.
• GG

  Glamorous Gabi

  Jul 28, 2026
  1.0
  If I could give zero stars, I would! Below is attached email I sent to vice president regarding my experience. Dear Ms. Delta Pannell, I hope you are doing well. My name is Gabrielle Scahill, and your District Manager, Tonya Barnes, provided me with your contact information. She also mentioned that she would be sharing my information with you because I requested the opportunity to speak with you regarding the experience I had today with Southern Harvest Insurance. I have worked in the insurance industry for nearly 10 years, and I can honestly say that I have never experienced the level of poor customer service, lack of professionalism, and negligence that I encountered today with both Natasha Nelson and Tonya Barnes. During my initial conversation with Natasha Nelson, she quoted me a premium and confirmed that this would be the amount to lock in my policy. She also repeatedly stated that our phone calls were being recorded. Based on the information she provided, I agreed to move forward with the policy. Later, I was contacted and informed that my premium would be significantly higher than what I had been quoted. While I fully understand that insurance premiums can change based on underwriting or additional information, my concern is that I was given a confirmed premium and relied on that information when making my decision. Rather than acknowledging the mistake or attempting to resolve the situation professionally, Natasha became dismissive and disrespectful. During a subsequent conversation, she again referenced recorded phone calls, then abruptly ended the interaction. I also witnessed behavior that I found highly unprofessional, including her hanging up with a customer and making an inappropriate remark immediately afterward. When I requested to speak with a supervisor, I was connected with Tonya Barnes. Unfortunately, my experience did not improve. Ms. Barnes was extremely short, dismissive, and unwilling to fully listen to my concerns. She stated that there was nothing she could do to assist me. She also informed me that phone calls are not recorded, which directly contradicted what Natasha had repeatedly told me throughout our conversations. As someone with extensive experience in the insurance industry, I understand that mistakes can happen. However, honesty, accountability, professionalism, and customer service should always come first. Instead, I felt that I was misled, treated disrespectfully, and denied any meaningful attempt to resolve the issue. Had I been provided with accurate information from the beginning, I could have chosen to place my business with another insurance company. Because of these events and the conflicting statements regarding recorded phone calls, I am considering consulting with legal counsel to better understand my rights and determine whether any further action is appropriate. I would appreciate the opportunity to speak with you directly regarding this matter. My goal is to ensure this situation is taken seriously so that other customers do not have a similar experience. Thank you for your time and attention. I look forward to hearing from you soon. Sincerely, Gabrielle Scahill