Freeway Insurance

Reviews

• CC

  CB CB

  Oct 14, 2026
  1.0
  Uses very deceiving practices when you purchase insurance from them. Sells you a separate roadside policy & doesn't tell you that it is separate until you notice your bank statement & wonder why your bill is a split payment. Extremely high on policy prices. Please explain how I had a 2014 vehicle insured, switched to a 2004 & it was the same exact price & then needed to switch over to a 2003 vehicle & they told me it would cost me even more money to insure that vehicle. So basically they aren't scoring you on your vehicle, they are scoring YOU!!! I canceled my policy within 1 week of having it bc I found a much better rate. When I called they said I had to send in a written letter signed in order to cancel. Upon doing so, they sent me back more paperwork to sign. I have waited for over 1 month to get my money back. Remember it's a split payment between Freeway & the insurance companies which means I'm expecting 2 payments now. I called last week & they brushed me off saying that they had to send a reminder to accounting for their part of the money (still no payment from Freeway). I them called the insurance company & wouldn't you know my check was sent to the wrong address bc Freeway put my address in incorrectly. So I am still waiting on ALL my money from both companies AGAIN!! I definitely would not recommend them to anyone. Save your money & shop elsewhere!!!
• AS

  Amy Schencks

  Oct 12, 2026
  5.0
  Yonna was very helpful and tried to help me out with my insurance questions get lowest price as possible
• JT

  Jonathan Torres

  Oct 10, 2026
  5.0
  i was helped the min i called the number at confortable rates an reasonalble price👍🏻
• AL

  aleisha latimore

  Oct 8, 2026
  5.0
  I want to take a moment to recognize Youna Jackson for providing outstanding customer service. She went above and beyond to help me, and I truly appreciate the time, patience, and effort she put into making sure I was taken care of. She was professional, helpful, and genuinely showed that she cared about helping me with my needs. It’s not every day you come across someone who goes the extra mile and makes you feel valued as a customer. Youna is definitely an asset to her company, and she deserves to be recognized for the excellent service she provides. Thank you, Youna, for everything you did to help me! Your kindness and dedication did not go unnoticed. I highly recommend her to anyone looking for an insurance agent who truly cares about her customers. Thank you again, Youna Jackson, for going above and beyond! 👏🏽❤️
• CS

  Crystal Spivey

  Sep 30, 2026
  5.0
  I spoke with Katty and she was very pleasant and she made the process so much easier. She gave me the options available but was also able to help make the better offer a breeze. So to Katty I appreciate you so much, thank you for your kindness.