Certified by Melba Ballard - State Farm Insurance Agent • Jul 05, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
9/7/20269:00 AM - 5:00 PM
11/26/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
Reviews
4.8
235 reviews
5 stars
218
4 stars
7
3 stars3
2 stars1
1 star
6
SG
Skinny Guy
2 days ago
5.0
Getting insurance can be a very frustrating situation. Michael at State Farm made my experience very easy and relaxing. He was polite, knowledgeable and went the extra mile to make sure I had all coverages for my insurance needs. The entire process was painless and quick. I will surely contact this office for future insurance needs. And the price was awesome too.
AG
Adrian Grant
3 days ago
5.0
Christina is da bomb. Took care of me 100%. Saved me a lot of money. Call her if you want to save hundreds!
RR
RUÐRICK
4 days ago
5.0
I worked with Christina from start to finished. She answered all my questions and is extremely knowledgeable. Thank you
OP
Orlando Pagan
Jul 1, 2026
1.0
I’ve been a loyal customer with this State Farm office for many years, even continuing my policy with them after relocating to Ocala, Florida. Unfortunately, my experience on July 1, 2026, was extremely disappointing. The level of professionalism I encountered was not what I’ve come to expect from a well-known brand. The tone of communication, along with dismissive and inappropriate remarks, was unacceptable.
Customer service should be centered on listening, understanding concerns, and working toward solutions—not making assumptions or responding unprofessionally. Because of this experience, I have decided to take my business elsewhere to a company that values its customers and provides respectful, solution-oriented service.
NH
N H
Jun 24, 2026
5.0
Very nice and helpful. She was kind enough to email me quotes for three years straight so I could compare before making the switch. Happy to do business with her and her team.
Frequently Asked Questions About Melba Ballard - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Melba Ballard - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Melba Ballard offers free quotes.
What payment methods does Melba Ballard - State Farm Insurance Agent accept?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
What are the office hours for Melba Ballard - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:30 PM and is closed on weekends and major holidays.
Can I manage my policies and payments online with Melba Ballard - State Farm Insurance Agent?
Yes, you can access your billing and payment information online through the Digital Pay Payment Center by logging in with your User ID and password.
What types of insurance products are offered by Melba Ballard - State Farm Insurance Agent?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
Does Melba Ballard - State Farm Insurance Agent offer services in multiple languages?
Yes, services are offered in English, Spanish, and Russian.
Is Melba Ballard - State Farm Insurance Agent accessible for individuals with disabilities?
Yes, the office has wheelchair accessible seating and restrooms, including unisex restrooms.
What nearby dining options are available when visiting Melba Ballard - State Farm Insurance Agent?
Nearby, you can enjoy dining at SaxSay Cafe, which offers Peruvian cuisine, or Kerry’s Jamaican Restaurant for Caribbean flavors.
Are there convenient services near Melba Ballard - State Farm Insurance Agent for legal or financial assistance?
Yes, nearby legal and financial services include Yibirin Law Group for immigration law and Lcf Cpa Firm for accounting and trusts.
Where can I find nearby convenience stores or gas stations when visiting Melba Ballard - State Farm Insurance Agent?
Nearby convenience options include Exxon gas station and Circle K convenience store, ideal for quick stops before or after your insurance visit.
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