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Get cheap car insurance with the coverage options you need even if you have a less than perfect driving record through Direct Auto Insurance in St Augustine, FL.
I am filing a complaint regarding my claim, which has been ongoing for nearly two months after being hit by one of your insured drivers.
My vehicle has been declared a total loss, yet I still have no clear answer on whether your policyholder was insured or a finalized liability decision. This delay is unacceptable. Under Florida law, drivers are required to carry insurance, and this determination should not take this long.
I have also received inconsistent and unclear communication from my adjuster, Max Lewis, and do not feel my claim is being handled properly.
SS
syd
Apr 23, 2026
5.0
Brandy is the best representative ive ever known! She helped me out with my problem and stuck through it with me until it got solved! She showed compassion and dedication and she handled it how my mama would 😭 it really meant a lot. I could not have done this without her help. Thank you so much again ❤️
JR
Joasph Ruane
Apr 23, 2026
5.0
Soledad was excellent!!
VS
Vincent Sorrentino
Apr 17, 2026
5.0
Brittany was amazing helping me get a new policy
AH
Arthur Harding
Apr 10, 2026
5.0
Brandy Battle was Amazing with helping my onboarding process she has excellent customer service I appreciate her taking the time needed to ensure I was more ok. She deserves a raise.
Frequently Asked Questions About Direct Auto Insurance
What types of insurance does Direct Auto Insurance in St Augustine offer?
Direct Auto Insurance offers auto, life, motorcycle, and renter's insurance coverage.
What are the business hours of Direct Auto Insurance?
They are open Monday to Friday from 9:00 AM to 5:30 PM, and on Saturday from 9:00 AM to 2:00 PM. They are closed on Sundays.
How can I contact Direct Auto Insurance St Augustine?
You can contact them by phone at +1 904-794-2357 or email at BU2401@directauto.com.
Does Direct Auto Insurance offer online appointment scheduling?
Yes, they offer online appointments as well as onsite services.
Where is Direct Auto Insurance located?
It is located at 2467 US Highway 1 S, St Augustine, FL 32086, USA.
What languages are spoken at Direct Auto Insurance?
English is the language spoken at this location.
Are there any nearby restaurants I can visit before or after my insurance appointment?
Yes, nearby restaurants include Mi Carnal Restaurant (Mexican and Salvadoran cuisine), Brazas Chicken Peruvian Restaurant, China One, D'Aleo Italian Deli, and Corner Sushi (Japanese cuisine).
What nearby options are there for shopping or groceries around Direct Auto Insurance?
Nearby shopping options include Save A Lot (grocery and international foods), Family Dollar (discount and grocery store), TJ's Smoke and Vape Boutique, and Rent-A-Center for furniture rentals.
Are there nearby health or wellness services near Direct Auto Insurance?
Yes, you can find Best Massage spa, STA Nutrition smoothie bar and nutritionist, Friendly Nails beauty salon, and Miracle Leaf Medical Marijuana Doctor nearby.
How can I get to Direct Auto Insurance using local transportation?
A nearby transportation service is Apex Ground Transportation which can assist you in reaching Direct Auto Insurance located on US Highway 1 South in St Augustine.
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