Direct Auto Insurance

Reviews

• DB

  Debbi Bickford-Douthit-Drummond

  May 13, 2026
  5.0
  It was like a party getting insurance for my friend. We had a blast.
• BG

  Brian Hayes, Classical Guitarist

  Apr 8, 2026
  1.0
  I canceled my auto insurance policy at the Sanford location on March 17 and received written confirmation. Despite this, the policy was not properly terminated and auto-renew remained active, resulting in an ACH debit of $255.76 on April 1. I ultimately had to drive to the office in person to resolve the issue. During that visit, they acknowledged the error and had me sign a document confirming retroactive cancellation, with a refund to be issued by mail. This situation required significantly more time and effort than it should have, including follow-ups and escalation. I recommend that anyone canceling a policy here carefully verify that auto-pay and renewal have been fully disabled and monitor their account closely afterward. Customer service during this process was inconsistent, which made resolution more difficult than expected.
• TT

  Tic Teal

  Feb 22, 2026
  5.0
  Go See Pete, If you’re looking for someone experienced who truly knows the business and can help get you back on the road, visit Pete at the Direct Auto office in Sanford. Pete always goes the extra mile to assist and makes sure you fully understand your car insurance coverage.
• MG

  Mady Gal

  Feb 18, 2026
  5.0
  Pete is a great agent his customer service skills are excellent!

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