SA
Sanaa Alaoui
May 13, 2026
Andres was extremely helpful and made the whole process smooth and stress-free. He took the time to answer all my questions, explained everything clearly, and helped me find the best option for my needs. The customer service overall was excellent professional, welcoming, and very responsive. I truly appreciate the great experience and highly recommend this office!
LM
Lida Cecilia López Molina
May 11, 2026
He utilizado con ellos el seguro de inquilino por casi dos an̈os y siempre estan dispuestos a escucharte y ayudarte, dan información clara y precisa. Leidy Velez ed una asesora muy amable y realiza un excelente servicio al cliente.
Good morning,
Today, unfortunately, I needed roadside assistance for a battery jump. I was up and on my way to work at 3 am. I never experienced this with State Farm before, but today, without reason, 2 roadside assistance provided to me canceled, and I had to miss work for being that it was already too late and was left stranded. Once again, I never really experienced this with State Farm before. I have been with you guys for years, referred by my parents. But today was a rude awakening that either I need to drop you, the company itself is in need of better customer serviceor the people you look to represent are in need of change. This was truly a lack in providing what used to be great service. It's very disappointing that quality and reliability have taken a major downfall because people dont feel the need to do their job. I provide a service to millions in Orlando for a company I have worked for 24 years. I take pride in what I do and gotten up early for 24 yrs not for any reason but because I know my help is needed to getting it done. Im committed to that quality of service. What happened to you guys? You let me down.
DG
Debbie Gambini
May 4, 2026
This State Farm agency office is fantastic, professional and willing to answer all questions asked. “Gabe Canizares” is an exceptional agent, polite, kind, and patient. I would highly recommend anyone in need of Car insurance or renters insurance or both to reach out to this location!
Thank you for all you did for me.
NR
Nelson Rivera
Apr 29, 2026
Tuve el placer de recibir asistencia de Leidy Vélez Zapata y puedo decir con total confianza que es una profesional excepcional. Desde el primer momento demostró un alto nivel de conocimiento en seguros, explicando cada detalle de manera clara y paciente.
Su atención al cliente es sobresaliente: siempre amable, respetuosa y dispuesta a ayudar. Se tomó el tiempo necesario para entender mis necesidades y ofrecerme las mejores opciones disponibles, lo cual me dio mucha confianza en el proceso.
Además, su rapidez para responder y su compromiso con brindar un servicio de calidad realmente marcan la diferencia. Es evidente que se preocupa genuinamente por sus clientes.
Definitivamente recomiendo a Leidy Vélez Zapata a cualquier persona que busque orientación confiable y profesional en seguros con State Farm.