Angie Lewis - State Farm Insurance Agent

Reviews

• JL

  Jim lane

  1 day ago
  1.0
  I have been a State Farm customer since 2021. I originally had my insurance with another State Farm agent in the Tampa area and, for whatever reason, switched to the Angie Lewis agency in Ocala in 2024. That decision has been a major disappointment. Since moving my policies to this office, the customer service and communication have been extremely poor. Getting a response is often difficult, follow-up is almost nonexistent, and despite being a State Farm customer for years, I have never even spoken directly with Angie Lewis. Meanwhile, my insurance premiums continue to increase. I completely understand that insurance rates can increase and that an agent doesn't control every rate change. What an agent does control is how they treat their customers. When you're paying more and more for your insurance, the least you should be able to expect is an agent who actually communicates with you, answers your questions, reviews your coverage, and makes some effort to retain your business. I recently read the owner's response to another negative review where she stated that their priority is making sure customers feel informed, supported, and confident and that they truly value their customers. That has absolutely NOT been my experience with this agency. In my experience, I have felt like just another policy number. There has been no sense that this office actually values having a customer who has been loyal to State Farm since 2021. If I have to repeatedly chase an insurance office just to get basic communication, while watching my premiums continue to climb, there is no reason for me to remain loyal to this particular agency. A good insurance agent should make you feel like they want your business. This office has done the opposite. After being with State Farm for years, I am now seriously reconsidering whether I want to continue with State Farm at all — and a large part of that is because of my experience with this agency. I would not recommend the Angie Lewis State Farm agency to anyone looking for an agent who is responsive, accessible, and genuinely interested in their customers.
• MB

  Mark Box

  Aug 25, 2026
  5.0
  I’m late sending this but two weeks ago I had questions reguarding my drive safe and save app. I came in your office and Erin was 110% professional and egar to help me. What a pleasant experience dealing with her. She helped me understand and with a very pleasant attitude, unlike a lot of other business type environments here in Ocala.
• AM

  Angelo M

  Aug 19, 2026
  5.0
  Shyanne, what a sheer delight to collaborate with intaking my discovery for new bundled auto + home insurance. The experience and process was seamless and handled with great care. I highly recommend her and the Angie Lewis State Farm team seeking to transition to a new provided. You will not be disappointed.
• AC

  Americus Cassidy

  Aug 17, 2026
  5.0
  Wonderful and very helpful staff, Jade helped me today and I’m so thankful. She was very friendly and helped me find the best rate and coverage for my family. Would recommend!
• PW

  Persel Woods

  Jul 28, 2026
  1.0
  I was a client and I called for an explanation of one of my policies and was told that I would get a call back the next day and I never got the return phone call so I called the following week and I had to leave a message and did not get a response until the end of the work day and the young lady could not understand the problem that I had and her attitude was evident that she did not know the answer and really was not concern to give a definitive answer to my issue that I was having. So I hope that they have better customer training on returning phone calls and finding out the customer concerns and not assuming what the issue is and finding out the correct answer or solution to the issue. Insurance is expensive and there is no time to spend money for a service that you do not need. Please don't assume, get the correct answer and return the phone call in a timely manner, per the customer request. or follow up like its your own policy. Training in customer service would eliminate some of the issues.

Frequently Asked Questions About Angie Lewis - State Farm Insurance Agent