Ms Tahmeca Riley provided the best, most efficient and professional service. She's a keeper!
**AVOID THIS PLACE**
I am extremely disappointed with the customer service at this auto insurance company.
My 72-year-old disabled mother called numerous times with one simple question about a refund on her account. Every time she called, she was either placed on hold for an excessive amount of time or transferred to an extension that just rang without anyone answering. When she was finally able to speak with employees, they were cold, rude, and completely unwilling to help.
Because no one would assist her over the phone, my elderly disabled mother had to drive to the office in person just to ask about a refund she was supposed to receive. She should never have been put in that position.
The lack of empathy, professionalism, and basic customer service shown by the employees is absolutely unacceptable. Customers especially elderly and disabled individuals deserve to be treated with respect and compassion.
I will be reporting this unacceptable behavior to the district office, as I believe management needs to address the serious customer service issues at this location.
My agent was very helpful, professional, and offered me amazing service!
Keisha, Tahmeca,and Ashanti are the Best!!! Great customer service and fun conversation!
I had a great experience working with Mrs. Keisha Jackson at Direct Auto Insurance. From the moment I reached out, she was professional, patient, and really took the time to explain everything clearly. She made the whole process smooth and stress-free, which I truly appreciated.
Mrs. Jackson went above and beyond to make sure I got the best coverage for my situation without overpaying. You can tell she genuinely cares about her customers and wants to help, not just sell a policy.
If you’re looking for someone who’s knowledgeable, trustworthy, and easy to work with, I highly recommend Mrs. Keisha Jackson. She definitely earned my business!
