Direct Auto Insurance

Reviews

• BM

  Blanca Munoz

  Mar 4, 2026
  5.0
  I had an amazing experience with this Insurance Company. Guadalupe was incredibly helpful and patient. She made the entire process smooth and easy by answering all of my questions with professionalism and kindness. I highly recommend this company to anyone looking for a reliable insurance coverage.
• BB

  Blandune Bowen

  Jan 16, 2026
  1.0
  This branch needs to be investigated and audited ASAP. I am particularly concerned about the treatment of elderly customers whose primary language is not English, including Spanish and Haitian Creole speakers. My mother, whose primary language is not English, has repeatedly experienced troubling and potentially unethical interactions when visiting this branch to pay her insurance policy. On multiple occasions, the agent in question attempted to short-change my mother when she made payments in person. In at least one instance, the discrepancy was only corrected after I entered the office and intervened. Additionally, when I contacted the agent by phone to discuss my mother’s policy, I was informed that my mother had “aged out” of her policy and that there was no reason to continue making payments. The agent further claimed that she had been telling my mother for years that she was aging out of the policy and advised her to seek coverage elsewhere. After speaking directly with my mother, I confirmed that this statement was completely false. At no point had the agent informed her that she was aging out of the policy or that she should stop making payments. Furthermore, approximately three years ago, this same agent advised my mother to take out an additional term life insurance policy, despite knowing that my mother would age out of that policy within a short period of time. This raises serious concerns about misrepresentation and whether the policy was sold in my mother’s best interest, given her age and eligibility. The last time I accompanied my mother in person, around November, the agent again failed to mention any issue regarding my mother aging out of her policy and once more attempted to short-change her before I intervened. These incidents raise serious concerns about unethical conduct, potential financial exploitation, and misrepresentation—particularly toward elderly individuals with language barriers. I respectfully request that this matter be thoroughly investigated and that appropriate corrective action be taken to ensure customers are protected from similar experiences in the future.
• EO

  Edward O'Connor

  Dec 3, 2025
  5.0
  Yey
• SM

  slack mofo

  May 17, 2025
  5.0
  My experience with Direct auto insurance was as wonderful as I could have hoped, not only were they able to provide me a great rate but my experience as excellent as it was, was largely in part due to how well received I was by the customer service representative who handled my call which happened to be Darby Anderson (I believe that to be her correct name). She was not only kind, professional and patient but she was able to answer any and all of my questions and did so with an incredibly pleasant demeanor throughout the entire process. Darby deserves the highest of commendations, so I can only hope upper management is not only aware of her contributions but that she is recognized as such. Do the right thing by all of your employees who have displayed the level of excellence that Darby seems to have engrained at an instinctual level. Thank you for taking the time to read what for me is a very meaningful review from my perspective and experience.