Wilcox Family Insurance is a family-owned independent insurance agency serving Cape Coral, Fort Myers, and communities throughout Southwest Florida . Our friendly, non-commissioned agents help clients compare homeowners, auto, flood, boat, umbrella, business, health, life, renters, motorcycle, and Medicare insurance options from multiple carriers. We focus on personal service, competitive coverage options, and helping clients understand their policies—not simply making a sale. Our phones are answered 24/7, with after-hours virtual assistance available to start homeowners insurance quotes and connect existing clients with their carrier’s claims or customer-service department. Licensed-agent assistance is available during posted office hours.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.