Steve Basler - State Farm Insurance Agent

Reviews

• KW

  Kevin Wilcox

  Jun 18, 2026
  5.0
  Steve was very helpful in finding my new car insurance and good prices for it. Glad I am now with State Farm. Thank you Steve.
• BB

  Brenda Bradshaw

  May 25, 2026
  1.0
  I understand that insurance companies are ultimately businesses, which is why choosing the right local brokerage is so important. Clients rely on brokers to provide industry expertise, ensure proper coverage, and offer guidance and support during the claims process. Compassion, communication, and professionalism should be expected when clients need help the most. After more than 25 years without ever filing a claim, I recently had to go through the process for the first time. Unfortunately, my experience with Steve Basler and his office manager was extremely disappointing. Throughout the process, there was a lack of empathy, poor communication, and little guidance on how to navigate the claim. Phone calls were often avoided, and follow-up was consistently lacking. Based on my experience, I would not recommend this brokerage to those seeking responsive and supportive representation. If you are currently a client but have never had to file a claim, I would strongly encourage you to evaluate whether this is the level of service you want when you need support most.
• TA

  Tara Akins

  May 6, 2026
  5.0
  All the reps in Steve's office are extremely kind and responsive, but the rubber really met the road when I had my first accident recently. The tow truck was there within minutes, they arranged & paid for rental cars for me & the person I hit, and the claim was processed within 72 hours, with daily contact from the claim rep. This is why I recommend State Farm to everyone I know, and why I will be a customer here for life.
• CA

  Crystal Arellano

  Apr 7, 2026
  5.0
  Better price, and includes roadside assistance for both vehicles, in both quotes. More affordable, easier to keep track of what im paying monthly total, with 2 amounts to reference too. Thank you !
• JM

  Joe Mendoza

  Feb 12, 2024
  1.0
  Do not let this person be your agent. The receptionist will call screen you. You can’t speak to Steve and I am the affected party. She is rude and hangs up. Said she notated the account about me. lol. I have the whole conversation recorded is what she doesn’t understand. Stay away from this place!!! Nothing but bad customer service. The receptionist is telling me what to do and she isn’t a licensed insurance agent. How many others are doing so without a license here? Reply to his comment: Not sure what a different country has to do with insurgence here but are you try to get approval? You continue to tell your client that this claim is not covered. Every policy has liability. I also requested a call from you on your website where I put my info in for a call. Still Janet received it. I have your receptionist on recording being rude. Telling me this isn’t covered when it is. Emails from your client saying he was told by you that I need to go claim in my auto loan and it will fall under comprehension and then to have my insurance go recover the loss to get me my money back. Spoke to corporate State Farm and they also agreed it is covered. They red flagged you by the way for lying to your client and then it being told to me. You can fake your lifestyle all you want and send ppl to other countries but I ma Vet and will not be treated this way nor lied to. I go file on my insurance to recoup from you guys will be a burden on me and in hopes they go fight for the money back. All I have to do is use your clients insurance that covered liabilities and file that way. Trust me this isn’t the end. You’re receptionist who you claim is a licensed insurance agent told me it isn’t covered and yet corporate said you guys are lying and running one on me to not have to deal with it. I have all conversations recorded and even informed your receptionist. I have her name and they will confirm is she is license or not. I will also have them check all your employees since you just stated all who work for you are licensed. Thank you for this and we hope to hear from you before we take this further but if not we have enough to verify all I have claimed and make sure what you say about your employees are correct. Cheers!

Frequently Asked Questions About Steve Basler - State Farm Insurance Agent