Kaan Inceoglu - State Farm Insurance Agent

Reviews

• LP

  Leslie Ponto

  2 days ago
  5.0
  Highly recommend reaching out to Bobby for all of your needs. He takes the time to listen and makes sure we get the best options for our needs. Easy to talk to, great listener!
• SM

  Stacey Martin

  3 days ago
  1.0
  Original post: I had been a loyal State Farm customer for about 30 years. Unfortunately, I just had to cancel all of my policies with them. This past year has been a nightmare dealing with Kaan’s office. They made two policy errors that have taken significant effort to try to resolve and one of the errors is ongoing. Up until March, I owned two homes. We built a large detached garage/workshop for one of them. When I called to add coverage for the garage (late Jan), they mistakenly added the coverage to the wrong property. Because it takes so long to get written confirmation of policy changes and their website lags significantly behind, I did not receive written notification of the error for almost a month. When I called to correct the error in early March, they told me it would be fixed. Now, almost 3 months later I am still dealing with the error and being charged for it. I am very concerned the bill will go to collections and impact my credit score. The second error involved windshield glass coverage. I called to add uninsured motorist coverage to both of our cars. While on the phone they sold me on adding windshield coverage, so I agreed to add to both cars. They ended up only adding the windshield coverage to one. Of course it was the uncovered car that ended up with windshield damage and when I called to get it fixed I found out it wasn’t actually covered. Please DEMAND immediate written confirmation of any changes you make by phone with their office staff and review your policies VERY carefully. I will also say, I experienced dramatic rate increases over the last few years despite making no claims. I know the industry is hurting, but when I started shopping around because of their poor service, I found out that they were overcharging me, especially for my umbrella coverage. If they don’t correct the erroneous bill, I will be making a report to DORA. At this point it is ridiculous that I am still dealing with an error they made 3 months ago. Update: This office is a mess. After 2 months of thinking this billing issue had been fully resolved, I get a mailed bill for the policy with the error on Jun 7th. However, when I log in to State Farm online it doesn’t show any bills due. I called the office and the person who told me she was tracking the problem is no longer with the office and the person I spoke with couldn’t even tell me what the bill was for. Kaan never bothered to reach out to me directly, he just had his staff offer a ‘sit down’. Be warned. If they screw up your policy, don’t expect resolution.
• MG

  Mr G

  Jul 1, 2026
  4.0
  Thank you for helping remove my info from your company so I can stop receiving calls. Geesh, what a relief
• CC

  Christina Cheatham

  Jun 11, 2026
  5.0
  Great experience with this agency. Very responsive. Also super proactive to make sure I have the coverage that fits my needs. Does not push their agenda, but communicates clearly about the facts.
• IW

  Irma Watt

  May 6, 2026
  5.0
  I reached out to a number of insurance agencies in search of homeowners and auto insurance. In reaching out to the Kaan Inceoglu State Farm Insurance Agency, I had the opportunity to work with insurance agent Bobby Verant. Bobby was very professional and followed up with good communication related to the quote provided by the agency. Overall, I appreciate the efforts of the Kaan Inceoglu agency in providing me with a quote for my homeowners and auto insurance needs and their attention to excellent customer service.

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