Tammy Lopez: Allstate Insurance

Reviews

• TM

  Tonya Morgan

  Oct 16, 2024
  5.0
  Excellent!!
• RR

  Ralph

  Feb 4, 2023
  1.0
  This agency continued to charge me for "comprehensive" insurance for the last 19 months for a car that was stolen and totaled in May of 2021. I am a nurse and as most of you can recall we were kind of busy in 2021. The totaled car was on my insurance policy for 19 months as "suspended". No person from this agency explained to me what "suspended" means. I was only made aware that this car was still on my policy after this agency added almost fifty dollars a month to the cost for only liability on a 16 year old car. As a consumer I had no idea what that "suspended" meant. The agents I contacted working under Tammy Lopez stated it was MY... I just want to reiterate that it was MY responsibility to let them know the car was totaled according to her. I do not understand how the individual that was handling the claim and declared the car a total loss who was a part of the Allstate parent group could not communicate this to the agency. I, as a consumer was taken advantage of and they continued to bill me for a loss for 19 months. I was given a refund for only 6 months and told their "system" could not process anything other than that. I was taken advantage of and there was zero communication from them in regards to the loss of my stolen vehicle or what "suspended" means. They did NOT do their due diligence and continued to profit on their lack of internal communication by billing me every month for almost two years. However, I do not really care that much about the funds owed. I will be ok. I do fear for others that have a policy with them and that have been taken advantage of. The agents that answer the calls and deal with people need to be better educated so that people will not be taken advantage of. More education for the consumer and the people that we trust needs to be a priority. I encourage everyone that has been taken advantage of from this agency to file a complaint with the BBB and DORA (Department of regulatory agencies) so that there can be some accountability for this gross negligence. These agencies are there to make sure insurance companies do not take advantage of us. We fund them with our taxes so use them. I have ended an almost decade long relationship with Allstate due to the mishandling and Laissez-faire attitude of the people involved. The only part of the hand I feel Allstate has given me is the one between the index and ring finger.

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