At WHINS, our clients are not numbers to us, not some “account,” and we are not just a dark and faceless place hiding behind an 800 phone number. It is our genuine belief that our clients are our partners and our business is successful because of those partnerships; we truly enjoy working together with you.
Because we are locally based, it is critical to our
mission to provide the kind of quality service and
delivery that will keep our clients happy and well protected, and that personal approach is consistent across the entire spectrum of insurance lines we offer. We provide our products to you with the individual attention you expect and the respect you deserve when you pick up the phone (or come into the office).
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.