Pam Johnson - State Farm Insurance Agent

Reviews

• MG

  Matthew Goddard

  Oct 7, 2026
  5.0
  Pam Johnson was out when I contacted her office for a quote. Haley Burgess took over and did an excellent job of completing the quotes and setting me up with home and auto insurance.
• FR

  Francis Rios

  Oct 5, 2026
  1.0
  STAY AWAY FROM PAM JOHNSON STATE FARM. I have been a State Farm customer for more than 20 years. I currently have approximately a dozen personal and commercial insurance policies with State Farm agents across three states. I have extensive experience dealing with State Farm agencies, which is exactly why my experience with Pam Johnson State Farm stands out so dramatically. I discovered that my auto insurance policy had lapsed and that I was no longer insured. I had not realized that I was without coverage. Anyone who understands insurance understands the seriousness of discovering that you do not have the coverage you believed you had. This was not a minor inconvenience or a routine customer service matter. What happened afterward destroyed whatever trust I had left in this agency. When someone from Pam Johnson State Farm called me, she opened the conversation by saying she had a note that I had “questions about my policy.” Questions? I had discovered a lapse in my auto insurance coverage that I had not realized existed. Reducing something that serious to a customer having “questions about a policy” told me a great deal about how seriously my situation was being treated. When I expressed my dissatisfaction and told the agency that I was done with them, the response I received was: “Okay, bye.” I'll let prospective customers decide for themselves what that response says about the level of concern and professionalism they can expect when something serious goes wrong. And this was not simply one unfortunate interaction with a staff member. I have personally dealt with Pam Johnson herself. My direct interactions with Pam when raising serious concerns only reinforced my decision to leave. Rather than characterize her behavior with emotional labels, I will simply say this: after speaking directly with the person whose name is on the agency, I no longer believed my experience was merely the result of an employee providing poor customer service. I originally wondered whether Pam Johnson State Farm had simply grown too large to maintain good service. My personal experience with Pam Johnson changed that opinion. I also have an unusually strong basis for comparison. I have other State Farm agents handling my policies in other states. The difference in communication, professionalism, and the way serious concerns are handled has been remarkable. So let me be very clear. This review is specifically about my experience with Pam Johnson State Farm. Insurance is easy when everything is going right. You learn the value of your insurance agent when something goes seriously wrong. That is when communication matters. That is when professionalism matters. That is when trust matters. Pam Johnson State Farm lost mine. After more than 20 years with State Farm, approximately a dozen personal and commercial policies, and experience with State Farm agents across three states, I would not trust Pam Johnson State Farm with my insurance again. I am leaving this review so prospective customers can consider my experience when choosing an insurance agent and, hopefully, so this agency takes a serious look at how customers are treated when something goes wrong. Things are good until they aren't. Choose your insurance agent accordingly
• JC

  Justin Coonrod

  Oct 1, 2026
  5.0
  Pam for life! Pam’s awesome to work with and amazing at educating on insurance policies and breaking down what most agencies don’t care to even share. Highly recommend using Pam for all your insurance needs.
• JQ

  John Quintero

  Sep 28, 2026
  5.0
  Pam and her team have always done an excellent job in helping and advising my family in having appropriate coverages in case of accident or emergency. LaShea is such a wonderful team member and I would recommend anyone to pair with this office for guidance and policies. They’re a blessing.
• MN

  MADISON NURMI

  Sep 28, 2026
  5.0
  We love Pam Johnson office, we have been using them for years. They are always so helpful and professional.

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