Alex Baldwin - State Farm Insurance Agent

Reviews

• DF

  David Faulk

  Jun 30, 2026
  5.0
  I misplaced my State Farm check that would be paying for my roof replacement. I did not know this until the roofer was in front of me requesting his money. I called and spoke with Kendra at State Farm. She was wonderful! Her kindness shined throughout the phone call. She walked me step by step in correcting my mistake. Her customer service was truly above and beyond. We all struggle from time to time, there is nothing better than kindness and great customer service in those moments. 5 out of 5. Kendra is a rock star!
• JF

  Joy Fenley

  Jun 22, 2026
  5.0
  Called from dealership on Saturday morning phone went to 800 line but immediately received return call from Sheila. She quickly and happily added our new vehicle and removed the old . She also answered multiple questions and offered me additional services I had not considered. Team Alex is the best!!
• SB

  Sandra Bratton

  Jun 17, 2026
  1.0
  Will not return calls. My son's truck has been in shop 10 months and they refuse to fix it correctly. Have made multiple phone calls and emails..NO ANSWER.. just left on hold ETERNALLY. Fixing to go sit in his office until we get answers. I co signed for the truck. Very poor business practice. Will not return the shop owners calls or emails either. Claims won't tell us what we need.
• CB

  christian batteau

  Jun 15, 2026
  1.0
  We were loyal customers for 14 years. Carried State Farm for all our vehicles and properties. Our commercial roof was damaged by hail last year and they denied the claim. We even had photos and video of the storm and five commercial roofers attest to the cause of damage. We paid for the repairs out of pocket. Very disappointed in how this agency has changed. We have cancelled all our policies with them. I hope all the folks involved don't have to experience what they put us through these last 14 months.
• WL

  Whit Whit Lou Lou

  Jun 10, 2026
  5.0
  I would like to express my sincere gratitude and appreciation for the outstanding service I received throughout the process of switching my insurance coverage to your company. Making a change in insurance providers can often feel overwhelming and uncertain, especially when navigating new policies, coverage options, and paperwork. However, your team made the entire transition smooth, straightforward, and stress-free. From the initial consultation to the final setup of my new policy, every step was handled with professionalism, patience, and genuine care. I was particularly impressed by the clear communication and willingness of your representatives to answer my questions and explain my coverage options in detail. Their knowledge and attention to detail helped me feel confident that I was making the right decision for my insurance needs. The onboarding process with the new policy was efficient and well-organized, and I appreciated how seamlessly everything was coordinated. It is refreshing to work with a company that values customer service and takes the time to ensure clients feel informed and supported. Overall, my experience has been extremely positive, and I am very pleased with my decision to switch my insurance coverage to your company. Thank you for your excellent service, dedication, and commitment to customer satisfaction. I look forward to continuing my relationship with your company and would gladly recommend your services to others seeking reliable insurance coverage. With sincere appreciation, Whitney Jennings

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