Jim Horne Insurance Agency ,Inc

Reviews

• WJ

  whitney jones

  Jul 23, 2026
  1.0
  Called to get a quote Angela seemed very annoyed that she even had to answer the phone and deal with a customer. I called Ken Owens State Farm and not only got excellent customer service but homeowners and insurance switched immediately. I would not have even given this place one star. After reading the responses on reviews from the owner it just further showers the unprofessionalaism within this whole business.
• SR

  Steve Robinson

  Jul 14, 2023
  5.0
  Darryl is a great person to work with. He goes the extra mile to find the best coverage at the best prices. I recommend Jim Horne Insurance Agency for all your insurance needs.
• EB

  Ethene Butler

  Jun 23, 2023
  5.0
  Very helpful when I need them. Always nice.
• SW

  Shelly Woolum

  Aug 6, 2020
  1.0
  I called to get a quote for a homeowner's insurance policy. The female with whom I was speaking was talking and asking questions very quickly. I finally interrupted to ask her name (Angela) since she was getting my personal information. She seemed to have little to no customer service skills. Angela interrupted me several times and seemed to be detached from the interaction. After we hung up the phone, I thought about the lack of professionalism and this is just getting a quote! I called back and spoke to a gentleman who didn't introduce himself either. I told him my name and to stop the quote based on the previous lack of customer service. He interrupted me and said to call back if I changed my mind then hung up on me. This is a customer based profession and this behavior is very unprofessional. If this is the way one responds during an initial call, what happens if there is a real problem? Needless to say, I won't be associating with their business.

Frequently Asked Questions About Jim Horne Insurance Agency ,Inc