AL-37893 Rule #1 - If we don't take care of the customer, somebody else will! We focus on Auto Insurance, Home Insurance, Renters Insurance and Life Insurance throughout the Hoover, AL area. When the unfortunate incidents occur we pledge to be there to assist you-through the good & the bad.
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Requires appointmentNot available
Online appointmentsAvailable
Onsite servicesAvailable
Location
Certified by Chris Dorris - State Farm Insurance Agent • May 17, 2026
Certified by Chris Dorris - State Farm Insurance Agent • May 17, 2026
Monday8:30 AM - 5:30 PM
Tuesday8:30 AM - 5:30 PM
Wednesday8:30 AM - 5:30 PM
Thursday8:30 AM - 5:30 PM
Friday8:30 AM - 5:00 PM
SaturdayClosed
SundayClosed
5/25/20268:30 AM - 5:30 PM
7/3/20268:30 AM - 5:00 PM
9/7/20268:30 AM - 5:30 PM
11/26/20268:30 AM - 5:30 PM
12/25/20268:30 AM - 5:00 PM
1/1/20278:30 AM - 5:00 PM
Reviews
4.9
320 reviews
5 stars
309
4 stars
6
3 stars1
2 stars0
1 star4
FB
Fred Britt
1 day ago
5.0
Outstanding Service – Karrie, Sheryl & Kathy Fair. I recently had a drone crash claim with State Farm, and I cannot say enough good things about the incredible team that handled it. Karrie Johnston, Sheryl Rigdon, and Kathy Fair went above and beyond to make the entire process smooth, stress-free, and actually pleasant.
From the very first contact, these three professionals communicated clearly, responded quickly, and kept me updated every step of the way. They were patient with my questions, thorough with the details, and truly cared about getting my claim resolved right. What could have been a frustrating experience turned into one of the best insurance interactions I’ve ever had.
Their kindness, expertise, and efficiency made all the difference. If you’re looking for an insurance company that actually delivers exceptional customer service, State Farm is it — and these three ladies are the reason why.
Thank you Karrie, Sheryl, and Kathy! You’ve earned a customer for life, and I’ll be recommending you to everyone I know.
Thanks
Fred Britt
MW
Mimi Williams
May 8, 2026
5.0
Chris was awesome! He answered all my questions and concerns about my new policy.He got me the Best quote ever. Thank you Chris!
KO
Kathy O
May 2, 2026
5.0
I was welcomed when I walked in the door and even offered refreshments. Even though I didn’t have an appointment, Sheri met with me for a few hours, and answered my questions or concerns. I had great quotes for auto/home insurance when I walked out.
JM
Jason Murphy
Apr 29, 2026
5.0
Chris is well informed on his products that State Farm has to offer. He is good at his job and I would recommend to friends and family. I am happy with the quoted price and will be purchasing a auto insurance plan on the first of the month.
RW
Rebecca W
Apr 8, 2026
1.0
I’m reneging my five star review from March 6, 2026. I wrote a review on Facebook and then I’ll be done. Word-of-mouth goes further. Basically they signed me up, I signed everything. I paid six months for my automobile insurance. My mortgage company was billed and paid right away, Over $2000. That ate my escrow account up. I wasn’t told that my house was going to be inspected. It didn’t really matter because I had no concerns. They decided I had some shingles they wanted replaced. They didn’t call me. That would have been nice. I received a letter, April 7, 2026, stating they were canceling my homeowners as of April 18, 2026. I was shocked. I had a 10 business days notice that State Farm was canceling my homeowners. I was scrambling for Insurance last night at 6:00 PM. I took what I could find right away. She was very nice and helpful. I asked her if there were any “hidden issues“ that I should be made aware of upfront. She assured me there weren’t. If you’re going to do an inspection the client should be notified prior to it being done. Again, I was not worried about it because my house is fine. I was home when he randomly showed up. No warning.There’s a few shingles they wanted replaced. Before they did the inspection, they gave me a policy, I signed it and they drained my escrow account of about $2000. I also paid for six months of automobile insurance. Yesterday I had to pay to start insurance on my car with another company and my escrow account is drained. It hit me in the wallet. I will get the money back but I have to wait. They didn’t wait. That’s a big deal to me.
I was very happy the day I left. I’m not so happy today.
I had someone come out and look at the shingles last night. He got on the house and went into the attic and he wasn’t concerned.. This is his area of expertise. I trust him much more than pictures that were taken of my roof.
This has nothing to do with the young man that helped me when I was in the office. He was incredible.
Frequently Asked Questions About Chris Dorris - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
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