Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
TX-2327169 We want to help more people feel in control of their finances. We strive to help people find prices that fit their budget, protect their families and learn to manage their debt. We desire to be an integral part of your family and bring value to our relationship!
Location
Shaffin Wegener - State Farm Insurance Agent
4212 S 5th St, Temple, TX
76502, United States
Hours
Reviews
5.0
830 reviews
5 stars
819
4 stars5
3 stars1
2 stars0
1 star5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful throughout the insurance process.
Efficiency
Many reviews highlighted the quick and efficient service provided by the agents, making the insurance setup and policy changes seamless.
Professionalism
The team was frequently described as professional and courteous, with agents taking the time to explain options clearly and address customer concerns.
Positive Experiences
Overall, customers reported very positive experiences, often expressing gratitude for the assistance received and recommending the agency to others.
Competitive Pricing
Several customers noted that they received competitive rates and discounts, making the switch to this agency financially beneficial.
- SYSJ Younger5 days ago5.0I must say, this has been the most comfortable experience I've ever had when purchasing an insurance policy. My agent was incredibly thorough, leaving no room to guess, and actively assisted us in finding ways to save money. Kolby was consistently straightforward and honest throughout the entire process. SN; I really appreciate that I spoke to a live person when contacting their office and communication was effortless. 10 out of 10.
- DADEBBIE ALVESNov 17, 20255.0When I called…(what?!?!) my call was answered before the second ring stopped ringing! Amber was on it! Very pleasant to talk with & she processed my request while we were on the phone. She knows her stuff & all my questions were answered with complete accuracy. Thank you, Amber!
- JCJohn ColemanNov 11, 20255.0Custom service was excellent I’ve been a long time client and friend of Shaffin and have always been grateful knowing I’m taken care of. I would have no problem having ten stars to click on.
- MSMargie SharpNov 3, 20255.0I was referred to Shaffin and Kolby with State Farm Temple for homeowners insurance after another insurance company was requiring us to remove a very large oak tree because limbs were over the house. Kolby was incredible to work with and made the conversion process to State Farm so easy. I also went with them for my auto insurance. I highly recommend them!! If I could leave 6 to 10 stars, I would!
- ABATX Web BuildersOct 27, 20255.0I can’t say enough good things about Shaffin Wegener and his State Farm team! From the very first call, they’ve been incredibly friendly, knowledgeable, and quick to respond. Kolby took the time to explain every option clearly and genuinely cares about finding the best coverage for your needs—not just making a sale but a relationship. The office is professional, welcoming, and always willing to go above and beyond to help. I’m so grateful to have an agent who treats clients like family. Highly recommend to anyone looking for reliable, honest insurance help! Thank you Shaffin Wegener State Farm!
Frequently Asked Questions About Shaffin Wegener - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Shaffin Wegener - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
Who should I contact for questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent’s phone number and email are available on your bill's details page.
What services are available on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
It typically covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
Can I change my insurance coverages online?
Yes, you can request changes to your coverages online which will be forwarded to your agent for processing.
What are the business hours for Shaffin Wegener - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends and major holidays.
What payment methods does Shaffin Wegener - State Farm Insurance Agent accept?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Which insurance products are offered at Shaffin Wegener - State Farm Insurance Agent?
We offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
Which nearby fitness centers can I visit before or after my appointment?
You can visit JAG Fitness or Snap Fitness, both located near the office, for your workout needs.
Are there any nearby beauty salons close to Shaffin Wegener - State Farm Insurance Agent?
Yes, Beauty Bar, Hairby Bonnie.D, Camille at U. Bora Salon, and Linda Murphy U-Bora Salon and Spa are nearby salons where you can relax before or after your visit.
Which financial service providers are located near Shaffin Wegener - State Farm Insurance Agent?
Edward Jones - Financial Advisor: Dylan C Ripley, AAMS® and Cedarwood - Financial Planner: Dylan Ripley are nearby financial service advisors you may find helpful.