Had insurance with them for 2 years. Terrible customer service. Won’t answer phone and won’t call back. Won’t answer questions in emails. Hopefully you won’t have to do a claim with these people because you will probably be left out to dry. Rates were also about 30% higher than other insurers.
AH
Ahmad Halabi
Nov 12, 2025
5.0
We had an amazing experience working with Stacey Hedgecoke, our insurance agent. She was extremely helpful, knowledgeable, patient, and genuine throughout the entire process. Stacey took her time to explain every detail and made sure we understood all of our options. What stood out most is that she was never pushy— instead, she made us feel completely comfortable and confident moving forward.
It’s rare to find someone who truly cares about their clients the way Stacey does. Her professionalism and customer service are top-notch, and we’re very thankful for her help in getting our home insured.
Thank you, Stacey! Keep up the amazing work and the great service you provide, you’ve definitely earned our trust and recommendation!
Frequently Asked Questions About Ashley Hines: Allstate Insurance
What types of insurance does Ashley Hines: Allstate Insurance offer?
Ashley Hines: Allstate Insurance offers auto, home, life, motorcycle, flood, boat, renter's, and business insurance services tailored to personal needs.
Where is Ashley Hines: Allstate Insurance located?
It is located at 361 W Southlake Blvd, Ste 120, Southlake, TX 76092, USA.
What are the regular business hours for Ashley Hines: Allstate Insurance?
The agency is open Monday to Thursday from 8:30 AM to 5:30 PM, and Friday from 8:30 AM to 5:00 PM. It is closed on Saturdays and Sundays.
Does Ashley Hines: Allstate Insurance offer services in Spanish?
Yes, services are available in both English and Spanish to assist a wider range of customers.
How can I contact Ashley Hines: Allstate Insurance to get a quote or make an appointment?
You can call +1 817-442-3013 or visit their online reservation page to schedule an appointment.
Is it possible to book insurance appointments online with Ashley Hines: Allstate Insurance?
Yes, the agency offers online appointments for customer convenience.
What is the website to learn more about Ashley Hines: Allstate Insurance?
Their website is https://agents.allstate.com/0B8402 where you can explore insurance options and contact information.
What nearby medical facilities can I visit before or after my appointment at Ashley Hines: Allstate Insurance?
Nearby you can find Complete Care Southlake for emergency and diagnostic services, Dallas Breathe Free Sinus & Allergy Centers for ENT needs, and Hopkins Dermatology Southlake for skin care.
Are there wellness or chiropractic centers near Ashley Hines: Allstate Insurance that customers might find useful?
Yes, Curis Functional Health, Wade Parkhill DC, and 180 Wellness Southlake Chiropractors are nearby for chiropractic and wellness services.
Can customers visiting Ashley Hines: Allstate Insurance also find local daycare or hair salon services nearby?
Yes, The Goddard School offers nearby daycare and preschool services, and Fringe Hair and Makeup Studio is close by for hair salon needs.