William Cantu: Allstate Insurance

Reviews

• MD

  Mary Dougherty-Schlosberg

  Nov 5, 2025
  1.0
  I paid a bill one day late and had my insurance cancelled. When I called Cantu’s office, the person I spoke to (I don’t remember his name, but the office claims the phone calls were recorded and that they’ll “get to the bottom of this”) told me that even though I made a late payment, it still went through. He said there was no balance on my account and that he would get my insurance policy reinstated. He reassured me MULTIPLE times that my policy would be reinstated as I mentioned to him how important having car insurance to me was, and you'd think it'd be for them as well. He said would call me back once the reinstatement was finalized (or call me back if it didn't go through), since I had called later in the day. (Spoiler alert: he didn’t. And spoiler alert #2: don’t expect any call backs from Cantu’s office—because it becomes a pattern.) After not receiving a call back for two weeks, I decided to call Cantu’s office again, just to be cautious, even though the person I had spoken with earlier assured me that I had car insurance, MULTIPLE TIMES. Honestly, I would have been fine if the policy couldn’t be reinstated due to the late payment—but a call back would have been nice, and I would've happily went the proper route to fix my policy. During that follow-up call, I found out that I actually had not had car insurance at all since my last conversation with Cantu’s office—and that there was, in fact, a balance on my account. Not only was this never mentioned during my previous call, but I was explicitly told that I was “in the clear” and didn’t owe anything else. Again, I wouldn’t have minded making another payment, but if both the Allstate app and the Allstate employee I spoke with told me I had no balance, how was I supposed to know otherwise? (Mind you... nobody could tell me what the actual balance was or why it was there until I was speaking with my 4th person on the corporate number.) During this second call, I was told that the representative would “do some investigating” and call me back that SAME day. (You guessed it—no call back.) Also, if your own employees can’t figure out what’s wrong with my policy or its supposed “balance,” maybe cut me some slack for making a payment mistake and having my policy cancelled altogether? They still happily took my incorrect payment, though—and won’t refund it, despite the fact that I wasn’t covered the entire time. Apparently it was considered a payment towards my policy's leftover 'balance', (that no one could find btw). I understand that employees make mistakes and might get confused about the information they’re giving customers. That’s not my issue. My issue is the complete lack of responsibility and remorse shown by Cantu’s office throughout this situation. Yes, I missed a payment, and yes, my balance was off—but his team assured me multiple times that my policy had been reinstated. I only found out otherwise after I followed up myself, at which point they completely flipped the blame onto me. Which at first it was, but if your insurance company employee tells YOU that you are all good to go policy-wise wouldn't you trust them? I take full responsibility for my mistake, but how can you outright lie to me and then not even call back to say, “Never mind, your policy couldn’t be reinstated”? Is that really so hard? Even an apology from Cantu saying "hey super sorry for the miscommunication" would be super great considering I was driving without car insurance due to his employee telling me... I... had... car insurance... Be careful with them and Allstate in general. The portal is not user-friendly and when you hit 'pay entire bill', it apparently isn't. Take everything this office says with a grain of salt as well. Again, mistakes are human, but how are you not even going to acknowledge you're at fault here too? Train your staff to call people back.
• JS

  Jennifer Schlosberg

  Nov 4, 2025
  1.0
  Don’t use this insurance company. They are incompetent. My daughter paid the bill, and now, they are saying it’s been canceled for two months. When they called two months ago concerning the account, they said it should be paid to keep it current and that was done, but they never shared a deadline. That happened because of their incompetence. She should be getting a refund, but they are giving her a hard time even though it’s her money. She got conflicting information. Overall, choose a better company to insure your car with that is reliable and respectful, but not this one for sure.
• MW

  Mike Wesson

  May 22, 2023
  5.0
  Good guy to work with
• DB

  Duke Bush

  Sep 26, 2021
  5.0
  Mr. William Cantu has provided good service for many years I have been with him.

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