Kima Adams Evans: Allstate Insurance

Reviews

• NN

  Nikki Najafian

  Sep 19, 2025
  1.0
  I had my car and my house with them but Jerry's customer service is horrible. He yells and is loud when he talks to you. Also, he does not listen or care about what the customer is telling him. I called to cancel my house, and car insurance with them 3 times I informed then of the date and he put a date that makes me owe Allestate. He did that on purpose and I have heard he has done that in the past with other customers. Do the right thing always, and be honest. This was not right. I recommend not using this office. Jerry please pull the tape. I know all calls need to be recorded and see what you actually said to a customer. This is inaccurate information and you are lying. Also I called to see if Allstate is going to send me my check for my house, and found out about what you did. I wouldn't even know if I didn't. You have done that two other customers that I know of. This is not a mistake. You also told me in your own words, " it doesn't matter couple of dollars" you did not want to fix it. Please pull that tape up i would love to hear it again. A agent office or anyone that works for a company or owns it apologizes for their mistake. You never did that either. Please be honest, because at the end of the day my friend we all are going to die sooner or later. I believe in God and Karma.
• CE

  Christian Eatherly

  Apr 30, 2024
  5.0
  Good communication and good level of service
• BY

  Brian Yan

  Apr 18, 2024
  5.0
  This agency is very cordial and helpful, especially Jerry, who wants to go an extra mile to satisfy the customers. I'm very happy to do business with them.
• CE

  Charles Van Elten

  Dec 17, 2020
  5.0
  It is rare to find true customer service in today's competitive insurance environment, coupled with a sincere personal connection and caring for the client. Kima Evans and the professional staff at her AllState Insurance Agency in Plano, is one of these rare and exceptional businesses that is a pleasure to work with. Get the peace of mind that you deserve with your insurance needs and work with the professionals and friends at Kima Evans AllState agency!
• BF

  Bahram Farokhrouz

  Dec 15, 2020
  5.0
  I am very happy with their service, professional, friendly and caring. Highly recommended.

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