TX-3262655 At James Brauns State Farm, our mission is to put the customer at the core of everything we do. Our team of highly trained individuals will strive to help customers protect what is most important to them, plan for their future, and recover from the unexpected. Our customer service will be second to none and will help educate customers on what is available to them through our wide variety of products. We will build life-long relationships with our customers that goes beyond just another insurance provider, but an agency that they can finally depend on.
My husband and I switched from a non-responsive agent to James Brauns, recently. We were so impressed with his willingness to spend time reviewing all of our policies, answering questions, making adjustments, and offering good advice. James' responses were friendly, but professional. We felt very comfortable during the entire meeting and came away feeling that we have found an agent that listens and one that we can reach out to at will! Thank you, James Brauns!!
BP
Bayron Puac
Nov 12, 2025
5.0
James from State Farm was very helpful and knowledgeable. He helped me find the best deal for both Auto and Home Insurance. Karen was also very helpful giving me a recommendation with the life insurance. Highly recommend calling to get a quote. I ended up getting a Home and Auto bundle. Might also bundle a life insurance policy too.
GL
George Loya
Nov 5, 2025
5.0
Karen was extremely helpful and friendly! She made the whole experience efficient and pleasant.
JB
Jean Bernard
Oct 30, 2025
5.0
I recently moved to Texas from Colorado and didn’t know where to begin with insurance. James walked me through the steps and took control of it for me making it extremely easy. He offered an affordable price on my home and auto insurance and recommended a life insurance policy I couldn’t pass up. Great service, would highly recommend to anyone looking for a trustworthy agent in the greater Houston area!
DG
Donald Gautier
Oct 22, 2025
4.0
James was extremely helpful and informative. Talking with him felt like sitting on the porch having a conversation with family. What stood out most was his transparency, he was honest and straightforward throughout the entire process. He made my wife and me feel completely comfortable with our choice by providing clear, unbiased information so we could make the best decision for us, even if that decision wasn’t State Farm.
Exceptional customer service like this is hard to find, and we’re truly grateful to have chosen James as our agent.
Frequently Asked Questions About James Brauns - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at James Brauns - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
Who should I contact if I have questions about billing or payments?
Please contact your agent. Your agent's phone number and email are available on the details page of your bill.
What insurance products does James Brauns State Farm offer?
We offer a variety of insurance products including Auto Insurance, Life Insurance, Homeowners Insurance, Renters Insurance, Motorcycle Insurance, Property Insurance, Boat Insurance, Pet Insurance, and Business Insurance.
What are the office hours for James Brauns - State Farm Insurance Agent?
Our office is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Can I manage my insurance and file claims through a mobile app?
Yes, the State Farm mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
Does James Brauns State Farm provide services in both English and Spanish?
Yes, we offer services in both English and Spanish to accommodate our diverse customers.
What payment methods are accepted at James Brauns - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
Is there free onsite parking available at the James Brauns State Farm office?
Yes, free onsite parking is available for our customers at our office location.
What nearby business can I visit after meeting with my State Farm agent?
After your visit, you might want to check out nearby places like Sonic Drive-In for a quick meal or Graceful Wishes Photography for professional photography services.
Are there other insurance agencies near James Brauns - State Farm Insurance Agent?
Yes, Farmers Insurance - Emily Barnes and New Caney Insurance Agency are nearby if you want to compare options.
Can I find other professional services close to the State Farm office in New Caney?
Yes, nearby you can find AstroPro Marketing for marketing services and Kiara Medina Multiservices LLC for notary and accounting services.