Nicholas Morton: Allstate Insurance

Reviews

• JJ

  Jennifer Jendrusch

  Jan 17, 2026
  5.0
  I had an excellent experience working with this insurance agent. Sandy Edwards made transferring my policies incredibly quick and easy, handled everything efficiently, and kept me informed every step of the way. The process was seamless and stress-free, which I really appreciated. Highly recommend to anyone looking for fast, professional, and reliable service!!
• CW

  Carrie Wathen

  Dec 1, 2025
  1.0
  I’ve been a loyal Allstate customer for years and have always had pleasant experiences until today. Unfortunately, my recent interaction was extremely disappointing. I called to add a new driver to my policy. Heather clearly needs more training on providing proper customer service. When I asked for the additional cost so I could pay the amount in full, she couldn’t give me an answer which is fine. I requested a call back the following business day, and instead of saying sure no problem, she went on about how Allstate is a multimillion-dollar company and she couldn’t guarantee anyone would call me back. Really?!? This is unacceptable service. Loyal customers deserve respect, clear answers, and basic follow-through. It’s unfortunate that today’s experience didn’t reflect the quality I’ve always known from Allstate. I hope management addresses this issue to prevent others from having the same experience.
• GN

  gigi noguera

  Sep 16, 2025
  1.0
  Heather Johnston with Allstate is the worst agent you can have. We did business with her by switching from our previous insurance agent. I am now paying double, she didn’t insure a couple of my properties -after saying she did- and when asked, her only answer is “I don’t know.” We also called to talk with Nicholas Morton three times and never answer!!!! WORST SERVICE EVER!
• EY

  Emma Yang

  Aug 4, 2024
  1.0
  First of all, Devin messed up the policy effective day despite of my email and phone call. And never refund me the money they overcharged me when my policy was still effective with other company. Second, when Allstate rejected my rental property policy, I asked Devin whether should I shop arround to get a quote from other company, she told me "don't worry about it. we can appeal it", and let my policy expired. Then she sent me a quote from Allstate "sister company" with almost doubled premium. I don't appreciate the way she conduted the business.
• MO

  Mark Odorfer

  Nov 11, 2022
  5.0
  At first we had a rough time getting our boat policy correct. The dealer gave us the wrong vin numbers to put on our policy. Had to go back cancel the policy and start a new one. A few back and forth and we finally had everything taken care of. Cindy helped us get everything all buttoned up perfectly. The best part is she is local. More than likely she will now be helping with auto policy if needed.

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