Certified by Russell Donaway Insurance Services LLC: Allstate Insurance • Mar 08, 2026
Reviews
4.6
811 reviews
5 stars
609
4 stars
131
3 stars
27
2 stars
18
1 star12
SB
Susie Blackmon
Mar 4, 2026
5.0
I want to thank Ebie, my insurance agent for always being helpful with my insurance needs including when my rates increase, claims and especially when she greets me with so much kindness, love and her smile!! I recommend her and her expertise to anyone needing insurance.
CP
Cindi Prahl
Feb 20, 2026
5.0
I deal with Ebie for all our insurance needs. She is SO friendly, professional and exceptionally helpful with every service I need.
I will be telling all my family and friends to contact Ebie for their insurance needs as well.
TY Ms. Ebie for going over and above for us!!
You're the BEST!!!
JQ
Jerry Qualls
Jan 8, 2026
1.0
I had been insured with Allstate Insurance for many years with Russell Donaway as my agent. For the last 4 years it seemed I had to get aggressive with russell and the claims department. They would not help me in my claims without me having to get upset. I have canceled ins with Allstate and switched to State Farm just yesterday. I suggest that you investigate Allstates reviews. There are numerous,numerous,reviews that are the same bad reviews.
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RJ
Ryan Jackson
Dec 15, 2025
1.0
This office hires or uses robo calls and doesn’t care if you’re on the federal do not call list. If you want to use an agent who breaks state and federal laws, this is the team for you. I was dialed three times by this office and I have been on the federal do not call list since 2018
Frequently Asked Questions About Russell Donaway Insurance Services LLC: Allstate Insurance
What are the business hours for Russell Donaway: Allstate Insurance?
The office is open Monday through Friday from 8:30 AM to 5:30 PM and is closed on weekends.
Where is Russell Donaway: Allstate Insurance located?
The insurance agency is located at 6301 Indiana Ave, Lubbock, TX 79413, USA.
Which insurance products does Russell Donaway: Allstate Insurance offer?
They offer auto, home, renters, life, motorcycle, boat, business, property, health, and mobile home insurance products.
Can I book an appointment online with Russell Donaway: Allstate Insurance?
Yes, online appointments are available through their website appointment link.
What languages are supported by Russell Donaway: Allstate Insurance?
They provide services in English and Spanish.
How can I contact Russell Donaway: Allstate Insurance?
You can call them at +1 806-799-4600 or email at RDonaway@allstate.com.
Is Russell Donaway: Allstate Insurance affiliated with any national organizations?
Yes, they have associations like Chairman's Inner Circle, Chairman's Conference, National Conference Award, and more.
What nearby real estate services are close to Russell Donaway: Allstate Insurance?
Nearby real estate agents include Calob Anderson Realtor, Jarrett Thornton - Realtor, SSOLD Realty Group, Duffendack Group, Veritas Real Estate Company, Riebe Realty Group, The Real Estate HUB, and Shane Benson, Real Estate, which can assist customers looking for property and insurance services in one area.
Are there any nearby services that can help with property appraisal or buying?
Yes, Cash Buyer Lubbock and Cash Buyer Connection provide appraisal services and real estate assistance close to the insurance agency, offering convenient options for property buyers needing insurance guidance.
What other businesses near Russell Donaway: Allstate Insurance might be useful for customers?
Nearby businesses like Roof'd (building supply store), Nathan-Ross Motors (car dealer), and The Divine Co. (marketing agency) provide complementary services that customers may find useful when insuring homes, vehicles, or businesses.
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