Russell Donaway: Allstate Insurance

4.6
798 reviews

About

Insurance AgencyAuto Insurance AgencyHome Insurance AgencyBusiness Insurance ServiceMotorcycle Insurance AgencyRenter's Insurance AgencyBoat Insurance AgencyProperty Insurance AgencyInsurance ConsultantAllstate
I have worn many different hats in the insurance industry, which allows me to give sound guidance in various scenarios.

Details

  • Online appointmentsAvailable
  • Onsite servicesAvailable

Location

Russell Donaway: Allstate Insurance
6301 Indiana Ave, Lubbock, TX
79413, United States

Hours

Reviews

4.8
72 reviews
5 stars
68
4 stars
0
3 stars
1
2 stars
0
1 star
3
  • JQ
    Jerry Qualls
    5 days ago
    1.0
    I had been insured with Allstate Insurance for many years with Russell Donaway as my agent. For the last 4 years it seemed I had to get aggressive with russell and the claims department. They would not help me in my claims without me having to get upset. I have canceled ins with Allstate and switched to State Farm just yesterday. I suggest that you investigate Allstates reviews. There are numerous,numerous,reviews that are the same bad reviews. .
  • RJ
    Ryan Jackson
    Dec 15, 2025
    1.0
    This office hires or uses robo calls and doesn’t care if you’re on the federal do not call list. If you want to use an agent who breaks state and federal laws, this is the team for you. I was dialed three times by this office and I have been on the federal do not call list since 2018
  • IG
    Irma Gutierrez
    Sep 4, 2025
    5.0
    Ebie Serda was very, kind, helpful, and she helped me enroll in all the discounts for my auto policy and she even filed my claim. I highly recommend Ebie for all your insurance needs.
  • EM
    Elida montemayor
    Aug 26, 2025
    5.0
    I've known Ebie for many years and she's always given me great customer service. I appreciate her and Allstate.
  • HM
    Henry Moret-Sosa
    Sep 7, 2022
    5.0
    Excellent service! Very pleased with coverage and price,

Frequently Asked Questions About Russell Donaway: Allstate Insurance

What are the business hours for Russell Donaway: Allstate Insurance?

The office is open Monday through Friday from 8:30 AM to 5:30 PM and is closed on weekends.

Where is Russell Donaway: Allstate Insurance located?

The insurance agency is located at 6301 Indiana Ave, Lubbock, TX 79413, USA.