I had been insured with Allstate Insurance for many years with Russell Donaway as my agent. For the last 4 years it seemed I had to get aggressive with russell and the claims department. They would not help me in my claims without me having to get upset. I have canceled ins with Allstate and switched to State Farm just yesterday. I suggest that you investigate Allstates reviews. There are numerous,numerous,reviews that are the same bad reviews.
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RJ
Ryan Jackson
Dec 15, 2025
1.0
This office hires or uses robo calls and doesn’t care if you’re on the federal do not call list. If you want to use an agent who breaks state and federal laws, this is the team for you. I was dialed three times by this office and I have been on the federal do not call list since 2018
IG
Irma Gutierrez
Sep 4, 2025
5.0
Ebie Serda was very, kind, helpful, and she helped me enroll in all the discounts for my auto policy and she even filed my claim. I highly recommend Ebie for all your insurance needs.
EM
Elida montemayor
Aug 26, 2025
5.0
I've known Ebie for many years and she's always given me great customer service. I appreciate her and Allstate.
HM
Henry Moret-Sosa
Sep 7, 2022
5.0
Excellent service! Very pleased with coverage and price,
Frequently Asked Questions About Russell Donaway: Allstate Insurance
What are the business hours for Russell Donaway: Allstate Insurance?
The office is open Monday through Friday from 8:30 AM to 5:30 PM and is closed on weekends.
Where is Russell Donaway: Allstate Insurance located?
The insurance agency is located at 6301 Indiana Ave, Lubbock, TX 79413, USA.
Which insurance products does Russell Donaway: Allstate Insurance offer?
They offer auto, home, renters, life, motorcycle, boat, business, property, health, and mobile home insurance products.
Can I book an appointment online with Russell Donaway: Allstate Insurance?
Yes, online appointments are available through their website appointment link.
What languages are supported by Russell Donaway: Allstate Insurance?
They provide services in English and Spanish.
How can I contact Russell Donaway: Allstate Insurance?
You can call them at +1 806-799-4600 or email at RDonaway@allstate.com.
Is Russell Donaway: Allstate Insurance affiliated with any national organizations?
Yes, they have associations like Chairman's Inner Circle, Chairman's Conference, National Conference Award, and more.
What nearby real estate services are close to Russell Donaway: Allstate Insurance?
Nearby real estate agents include Calob Anderson Realtor, Jarrett Thornton - Realtor, SSOLD Realty Group, Duffendack Group, Veritas Real Estate Company, Riebe Realty Group, The Real Estate HUB, and Shane Benson, Real Estate, which can assist customers looking for property and insurance services in one area.
Are there any nearby services that can help with property appraisal or buying?
Yes, Cash Buyer Lubbock and Cash Buyer Connection provide appraisal services and real estate assistance close to the insurance agency, offering convenient options for property buyers needing insurance guidance.
What other businesses near Russell Donaway: Allstate Insurance might be useful for customers?
Nearby businesses like Roof'd (building supply store), Nathan-Ross Motors (car dealer), and The Divine Co. (marketing agency) provide complementary services that customers may find useful when insuring homes, vehicles, or businesses.