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TX-1397240 We are trusted resources in our communities (Katy, Brookshire, Waller, Fulshear, and Houston) who promise to listen, advise, and work with you to put you in a better place. We help busy people keep insurance planning simple so they are well protected and feel good about planning for their future and pursuing their dreams.~
Location
Steven Smith - State Farm Insurance Agent
25145 Star Lane, Katy, TX
77494, United States
Hours
Reviews
4.9
194 reviews
5 stars
188
4 stars1
3 stars0
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the agents for their exceptional customer service, highlighting their attentiveness, professionalism, and willingness to help.
Knowledgeable Staff
Numerous reviews mentioned the agents' expertise and ability to explain insurance options clearly, helping clients make informed decisions.
Efficient Processes
Customers appreciated the quick and smooth processes for obtaining quotes and setting up policies, often noting the ease of switching to this agency.
Personalized Attention
Clients felt valued and treated like family, with agents taking the time to understand their individual needs and providing tailored solutions.
Mixed Experiences
While many reviews were positive, there were a few mentions of issues with policy cancellations and communication that led to dissatisfaction.
- NDNicholas DayOct 13, 20255.0Steven knows his stuff. Go to him
- ADAaron DerrowSep 9, 20255.0Special thanks to Marty for helping me to get some great insurance.
- DRDeisi ReyesAug 5, 20251.0I had an auto policy with this agency. As a licensed P&C professional with over 10 years of experience, this is a simple policy. I submitted my cancellation request via email in December 2024, directing it to my assigned agent. However, the policy was not cancelled until February 2025. Despite my initial request, I had to make multiple follow-up calls to ensure the cancellation was processed. I also forwarded my original email to Adriana for further assistance. Unfortunately, the policy still was not cancelled properly. I have been meaning to contact the office regarding my refund, as I never received the return premium for the unused portion of the policy. Today, I discovered that the cancellation issue remains unresolved. Not sure who I spoke with, whoever she is she made it clear they were unwilling to assist! I would not recommend to purchase any policies with this agency you will end up loosing money! I will be reaching out to corporate!
- FKFarhan KhimaniJul 25, 20255.0Sharonda was awesome! Service was really great! Very helpful and gave me lots of options!
- MAMs. AJul 17, 20255.0Mr. Steven Whisenhunt is a very detailed, thorough, kind and professional agent. I quickly needed a quote for homeowners insurance and he emailed me details of the best package that included great coverage and great discounts because of my existing car insurance with State Farm. He also called me right away to answer questions. Thank you for your help.
Frequently Asked Questions About Steven Smith - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I need to pay to get an insurance quote online from Steven Smith - State Farm Insurance Agent?
No, you can get an insurance quote online for free from Steven Smith - State Farm Insurance Agent.
What payment methods are accepted at Steven Smith - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access billing and payment information by using the Digital Pay Payment Center link and logging in with your User ID and password.
What services does Steven Smith - State Farm Insurance Agent offer?
They offer services including Auto Insurance, Homeowners Insurance, Life Insurance, Renters Insurance, and Business Insurance.
What are the business hours for Steven Smith - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Steven Smith - State Farm Insurance Agent support bilingual communication?
Yes, services are available in both English and Spanish.
Can I manage my insurance policies and file claims using a mobile app?
Yes, the State Farm mobile app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What nearby beauty salons can I visit before or after my appointment at Steven Smith - State Farm Insurance Agent?
You can visit nearby beauty salons such as Sina's Studio Lash & Brow, BG Beauty Studio, Head Harmony SPA, Katy med tech spa, and Non-Invasive Aesthetics for relaxation or beauty services.
Are there any nearby real estate agents close to Steven Smith - State Farm Insurance Agent?
Yes, nearby real estate agents include The Wise Group Realtors, Lisseth Martinez- Century 21 Western Realty, Andy Trainer - The Rocking Realtor, Azeema Rehman, Century 21 Western Realty, Katy Texas, and others, which could be useful if you are looking for real estate services in the area.
What local attractions are near Steven Smith - State Farm Insurance Agent that I can visit?
You can visit attractions such as Typhoon Texas water park and FIREDISC Cookers for outdoor activities and fun before or after your insurance visit.