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TX-1787099 Our team understands that each of our State Farm customers have individual needs when it comes to insurance and financial services. We are dedicated to serve our community and provide service beyond expectation!
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
Location
Marcus Acosta - State Farm Insurance Agent
10304 Blackhawk Blvd, Houston, TX
77089, United States
Hours
Reviews
5.0
171 reviews
5 stars
171
4 stars0
3 stars0
2 stars0
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the professionalism, helpfulness, and attentiveness of agents like Lorena Morales, Alyssa Zarate, and Angela De La Cruz.
Efficiency
Many reviews highlighted the quick and smooth process of obtaining quotes and resolving issues, with several customers noting same-day coverage.
Knowledgeable Staff
Agents were frequently described as knowledgeable and capable of explaining policies clearly, helping customers make informed decisions.
Positive Experience
Overall, customers expressed high satisfaction with their experiences, often recommending the agency to others for their insurance needs.
- MOmagdalene owensDec 30, 20255.0Alyssa called me today and was very professional and extremely helpful!! My auto pay got messed up some how and she made me feel so much better and fixed everything and was very emphatic. 5 star customer service! Great job:)
- JCJason ContrerasDec 16, 20255.0I really appreciate the customer service agent Lorena Morales provided. She was honest, listened and met me where I needed to be when it came to my auto insurance. I highly recommend Lorena. If you need auto insurance give her a call.
- XEXochilt EndsleyDec 9, 20255.0Lorena was extremely helpful with finding me a quote for both of my vehicles. Now my coverages are affordable and I have an additional life insurance policy.
- JGJennifer GallardoDec 4, 20255.0Marcus has been our agent for over a decade, we constantly recommend him to friends and neighbors. He (and the entire office staff) has repeatedly shown not only quick service when it's a simple question to a new quote but also compassionate service when dealing with an accident report. He truly believes in the relationship with the client.
- NKNorma KaderkaDec 3, 20255.0I can’t say enough good things about Marcus Acosta. I called him on Thanksgiving Eve about a claim, fully expecting to leave a voicemail—but he picked up right away. Even during a holiday, he took the time to walk me through what to do next and made sure I felt supported throughout the process. His professionalism, dedication, and genuine care for his clients truly set him apart. It’s rare to find someone so dependable, and I’m grateful to have an agent who goes above and beyond when it matters most. Highly recommend!
Frequently Asked Questions About Marcus Acosta - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Marcus Acosta - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
Who can I contact for billing or payment questions at Marcus Acosta - State Farm Insurance Agent?
Please contact your agent. Their phone number and email are available on your bill's details page.
What services can I access through the State Farm mobile app?
You can manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover at this location?
Emergency Roadside Service covers towing to the nearest repair facility, delivery of gas, oil, battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Marcus Acosta - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Which payment methods are accepted at Marcus Acosta - State Farm Insurance Agent?
They accept cash, American Express, Discover, Mastercard, and Visa credit cards.
Is Marcus Acosta - State Farm Insurance Agent wheelchair accessible?
Yes, the office has wheelchair accessible seating and restrooms, including unisex and wheelchair accessible restroom facilities.
Are appointments required to visit Marcus Acosta - State Farm Insurance Agent?
No, appointments are not required but online appointments are offered for convenience.
What nearby places can I visit before or after my appointment at Marcus Acosta - State Farm Insurance Agent?
You can visit Hawk Eye Center for optometry needs, enjoy bubble tea or baked goods at Boba Bird, or grab a pizza at Tony's Pizza & Grinders nearby.
How can nearby automotive services benefit me when visiting Marcus Acosta - State Farm Insurance Agent?
If you need vehicle repairs or maintenance, nearby shops like Elite Lube & Brake, Texans Auto Repair - Blackhawk, and Cartex Complete Auto offer convenient automotive repair and services.