Business Details
About
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TX-1179027 Our mission at Jeri McKinley State Farm is to listen to our customers to ensure that their insurance and financial services fit their specific needs. We want to make sure our customers have the proper coverage in place if an unexpected event occurs. Because insurance is not easy to understand at times, we take time to explain the policies to our customers so they are able to make informed decisions and move forward with confidence.
Location
Jeri McKinley - State Farm Insurance Agent
535 Studewood St, Houston, TX
77007, United States
Hours
Reviews
4.9
445 reviews
5 stars
428
4 stars5
3 stars0
2 stars2
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
The majority of customers praised the exceptional customer service, highlighting the professionalism, responsiveness, and helpfulness of agents like Keily, John, and Patrick.
Knowledgeable Staff
Many reviews noted the agents' extensive knowledge about insurance products, which helped customers make informed decisions and find suitable coverage.
Efficient Processes
Customers appreciated the quick and efficient handling of their insurance needs, including policy changes and claims, often mentioning the ease of communication.
Mixed Experiences
While most feedback was positive, some customers reported issues with follow-up and communication, indicating a need for improvement in these areas.
Competitive Pricing
Several reviews mentioned satisfaction with the pricing and savings achieved through the agency, often highlighting better rates compared to previous insurers.
- VPVamsee penagaluruNov 17, 20255.0Katie Was very detailed and responsive She explained everything clearly and got me the best rates. Would go back to her without hesitation.
- MRMary RodriguezNov 14, 20255.0I had a great experience with John from State Farm, not Jake. It was John., He was kind understanding patient and most of all saved me $80 a month from my now ex insurance.. Thank you, John for all you do, kudos ! keep up the good work
- NENola EvansNov 12, 20255.0Patrik was personable, knowledgeable, and efficient. I felt very comfortable working with him.
- KPKory PippinNov 7, 20255.0Patrick was super helpful in designing affordable coverarge for my Home & Auto which is harder and harder to find in the Greater Houston Area.
- PMPaul & Kathy MuessigOct 27, 20255.0Nowadays one can by insurance online for a cheap price. And that’s all you get. However the best customer service we have ever had was from the office of Jeri McKinley in Houston. Each and every employee was professional in returning all phone calls and thorough follow ups to all our questions. They worked on our problem for 5 months and got us the refund from FEMA that was owed us. We would never have seen our refund check without their persistence. If we had continued to live in Houston we would definitely have bought our policies again with this tireless team at State Farm in the Heights. Best service ever.
Frequently Asked Questions About Jeri McKinley - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Jeri McKinley - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
What payment methods are accepted at Jeri McKinley - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account by entering your User ID and password, which directs you to your billing and payment information.
Who can I contact if I have questions about billing or payments?
You should contact your agent. The agent's phone number and email are available on the details page of your bill.
What services are offered by Jeri McKinley - State Farm Insurance Agent?
They offer insurance and financial services including Auto, Life, Homeowners, Renters, Business, Motorcycle, Property, Boat, and Pet insurance.
What are the office hours of Jeri McKinley - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Where is Jeri McKinley - State Farm Insurance Agent located?
The office is located at 535 Studewood St, Houston, TX 77007, USA.
What nearby dining options are close to Jeri McKinley - State Farm Insurance Agent?
Nearby dining options include Mutiny Wine Room, BB's Tex-Orleans (Cajun and seafood), Mapojeong (Korean barbecue), and The El Cantina Superior (Mexican restaurant).
Are there any nearby legal services near Jeri McKinley - State Farm Insurance Agent?
Yes, nearby legal services include Benavides Law Firm, Houston Traffic Ticket Lawyers, and John R Bonica, PC.
What local entertainment venues can I visit near Jeri McKinley - State Farm Insurance Agent?
You can visit entertainment venues like Fitzgerald’s music venue, Psychic In The Heights, and Little Woodrow's Heights sports bar nearby.