Brand Certified
Kristin Sorensen - State Farm Insurance Agent
4.9(213 reviews)
Certified by Kristin Sorensen - State Farm Insurance Agent • Mar 01, 2026
Business Details
15050 Scenic Loop Rd, Helotes, TX
78023, United States
Certified by Kristin Sorensen - State Farm Insurance Agent • Mar 01, 2026
(210) 682-1200
Certified by Kristin Sorensen - State Farm Insurance Agent • Mar 01, 2026
https://www.ksoinsurance.com
Certified by Kristin Sorensen - State Farm Insurance Agent • Mar 01, 2026
About
Certified by Kristin Sorensen - State Farm Insurance Agent • Mar 01, 2026
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
TX-2227092 The Sorensen Insurance Agency team is a caring, professional, and knowledgeable team committed to meeting our State Farm customers' insurance and financial services goals with a line of superior products, including auto insurance, home insurance, life insurance and more. The coverage of customers and their families is our utmost priority.
Location
Certified by Kristin Sorensen - State Farm Insurance Agent • Mar 01, 2026
Kristin Sorensen - State Farm Insurance Agent
15050 Scenic Loop Rd, Helotes, TX
78023, United States
Hours
Certified by Kristin Sorensen - State Farm Insurance Agent • Mar 01, 2026
Reviews
4.9
213 reviews
5 stars
202
4 stars
5
3 stars0
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and responsive to customer inquiries.
Professionalism
Agents demonstrate a high level of professionalism and knowledge, providing thorough explanations and support.
Efficiency
Many customers appreciate the quick and efficient service, often resolving their needs in a timely manner.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, noting that quotes can be higher compared to competitors.
Mixed Experiences
While many reviews are positive, there are isolated incidents of miscommunication regarding coverage details.
- DBDouglas Brandt5 days ago5.0The agents and staff are all friendly and courteous, and answer any questions about any policy. There's never any long drawn-out waiting period for a response to any question I might have. The overall impression I get is that they are generally concerned about my needs and not just out to sell me a policy.
- JKJohn Klimsak6 days ago5.0Aprill has provided me excellent service in a timely manner. 10/10 would recommend.
- MSMercy SanchezFeb 12, 20265.0Thank you April for being patient and thoroughly explaining available insurance coverages, gave me great peace of mind! you da best!!!
- MFMike FinkelsteinFeb 11, 20261.0I recently had an operation which made it difficult to speak and took the down-time to shop for better priced car insurance. I filled out the state farm online quote tool. I received a text message from someone at this office, and I responded: "Please email me the quote." Then I received a phone call from someone at this office to "make sure that I understand my coverage options." I very clearly explained why having multiple contacts and a phone call with someone just to get a quote is MUCH worse than simply having an online tool, but the agent smugly infantilized me by telling me it is for my own good, inferring that I'm not capable of understanding my options. I have specific coverage requirements due to an umbrella policy with a different insurer, so it is a matter of fact that I do know what I need better than some random person from a state farm office. After hanging up, they did send a quote, but it was significantly more expensive than all of the other insurance companies I received regular old online quotes from. I would not work with this office because the pricing is inferior AND because if you ever have a claim, maybe it will take you multiple interactions to get anything done. If they can't provide a quote easily, what makes you think they would do anything efficiently? Just my opinion...
- JCJ.L CervantesFeb 10, 20265.0Sadie was very professional, patient and has great knowledge on insurance changes. She was very courteous and with great customer service! Thank you Sadie!
Frequently Asked Questions About Kristin Sorensen - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kristin Sorensen - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Kristin Sorensen offers free quotes.
What payment methods are accepted at Kristin Sorensen - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access your billing and payment information using the Digital Pay Payment Center link. Log in with your User ID and password.
What should I do if I have questions about billing or payments?
Please contact your agent directly; their phone number and email are available on your bill's details page.
What are the office hours for Kristin Sorensen - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I manage my insurance and banking accounts through a mobile app?
Yes, the State Farm mobile app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
Can I purchase a policy online at Kristin Sorensen?
Typically, you can purchase a policy online at the end of the quote process; if not, contact your agent or Customer Care for assistance.
What languages are spoken at Kristin Sorensen - State Farm Insurance Agent?
The agency provides services in English and Spanish to accommodate diverse customers.
What nearby places can I visit around Kristin Sorensen - State Farm Insurance Agent?
Nearby places include The Cracked Mug Coffee House for refreshments, Helotes Park Animal Hospital if you have pets, and The View at Helotes Creek for event planning needs.
How can nearby locations help me when visiting Kristin Sorensen - State Farm Insurance Agent?
You can stop by QuikTrip for convenience items or fuel before or after your appointment, or visit Wilson's Floral Design for flowers or gifts.
Are there professional services near Kristin Sorensen - State Farm Insurance Agent that complement insurance services?
Yes, you can find financial advisors like Edward Jones or accountants such as Richard Krampe nearby, which can help with comprehensive financial planning.
Brand Certified Facts from Kristin Sorensen - State Farm Insurance Agent
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