Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
TX-1439631
Our mission is to be a true neighbor through strong involvement and support in our local community. We treat every customer uniquely, just as their insurance needs and dreams are unique to them. We are known for creating exceptional customer experiences, as well as building long lasting relationships.
Details
- Requires appointmentAvailable
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Kathleen Alexander - State Farm Insurance Agent
3709 S University, Fort Worth, TX
76109, United States
Hours
Reviews
4.9
523 reviews
5 stars
504
4 stars6
3 stars0
2 stars1
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, particularly highlighting individuals like Cross, Lina, and Victor for their exceptional service.
Efficiency
Many reviews noted the quick response times and efficient handling of insurance needs, with several customers mentioning how fast their policies were set up or modified.
Affordability
Numerous customers expressed satisfaction with the competitive pricing and ability to save money on their insurance policies, often highlighting significant reductions in their premiums.
Professionalism
The agency was frequently described as professional, with staff members taking the time to explain policies clearly and address customer concerns thoroughly.
- BMBilly Mays6 days ago5.0Cross was amazing - kept the appt set, was super responsive, knowledgeable, and saved me 50% on my home and auto!! Yes, 50%!! Thank you, Cross!!
- YDYoung “Blazed” DURGDec 27, 20251.0Canceled my car insurance because my car was totaled in an accident (not at fault) which they knew about. Then they send me a bill 😂😂😂. Completely ridiculous.
- FHFloyd HodgesDec 22, 20255.0Cross was very helpful with my concerns about notices I received about my credit check and signing my new policy. He was very informative and polite. Thank you for your service on my insurance policy.
- WWwaliDec 18, 20255.0I called several insurance companies and State Farm was the cheapest but provided more coverage.. ended up switching multiple accounts over.. Friendly customer service from Cross.. Thank you..
- EGEmmanuel GarciaDec 17, 20255.0Kathleen and Co and first class folks, with a special shoutout to LINA!!! she's beyond amazing. Kat: make her your GM!! While the corporate office has lost its people-oriented service, Kat and Company hold it down and are amazing. We've been with her for 20+ years.
Frequently Asked Questions About Kathleen Alexander - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a insurance quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted by Kathleen Alexander - State Farm Insurance Agent?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on our website. Enter your User ID and password to login to your account for billing and payment info.
What services does Kathleen Alexander - State Farm Insurance Agent offer?
We offer various insurance products including Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
What are the office hours for Kathleen Alexander - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM, and closed on weekends and major holidays.
Can I manage my insurance and banking accounts using a mobile app?
Yes, the State Farm mobile app allows you to manage your accounts, get roadside assistance, file claims, and more.
Do I need to make an appointment to visit the office?
Yes, appointments are required and can be made online. The office also offers onsite services.
How can nearby Western Union service benefit me when visiting Kathleen Alexander - State Farm Insurance Agent?
Western Union nearby offers convenient money transfer services, which can help you manage finances related to your insurance needs.
Are there any wellness centers near the insurance office I can visit?
Yes, Simplicity Massage Therapy spa and China Acupuncture Clinic are nearby, great for relaxation before or after your visit.
What nearby educational or professional services are close to Kathleen Alexander - State Farm Insurance Agent?
Nearby you will find The Mentor Edge tutoring center and Randall D. Moore personal injury law office, useful for educational and legal assistance.