Business Details
About
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TX-2296106 The Tobben Agency exists to establish trustworthy relationships with our customers, enabling us to assist each individual and family in creating their personal foundation of financial security on which to build their dreams. We focus on Auto Insurance, Home Insurance, Renters Insurance, Life Insurance, Business Insurance and Commercial Insurance throughout the Flower Mound area including Highland Village, Argyle, Lewisville, Copper Canyon, Lantana, Denton, and Roanoke, TX.
Location
Matt Tobben - State Farm Insurance Agent
3201 Cross Timbers Rd, Flower Mound, TX
75028, United States
Hours
Reviews
4.9
225 reviews
5 stars
215
4 stars
6
3 stars0
2 stars0
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the agency for its exceptional customer service, highlighting the helpfulness and responsiveness of staff members like Darrin, Brian, and Bonnie.
Professionalism
Reviews frequently mention the professionalism and knowledge of agents, particularly Matt Tobben and his team, who are noted for their thoroughness and dedication to client needs.
Claims Handling
Customers reported positive experiences with claims processing, noting that the agency was efficient and supportive during difficult times, such as accidents or property damage.
Personalized Attention
Clients appreciated the personalized service and attention they received, feeling that their specific insurance needs were understood and addressed effectively.
Mixed Experiences
While many reviews were positive, a few customers expressed dissatisfaction with certain interactions, particularly regarding the estate team and communication issues.
- BCBertha CollinsNov 4, 20255.0My grandmother has been utilizing State Farm agent, Matt Toben's agency for some years now. She had auto and most recently renter's insurance. I appreciated the quick service, politeness, understanding & professionalism provided by Bonnie who didn't hesitate to assist me with my grandmother's acct. We unfortunately had to cancel services because they were no longer needed, but I would recommend them to anyone in the DFW who needed their insurance needs met. Thank yall!
- KTKelsey TrojacekSep 22, 20251.0Dealing with this agency has been nothing short of a nightmare when dealing with their estate team after the passing of my dad. We incorrectly assumed that staying with the same agency for car and auto would make for a smoother transition, but it has been quite the opposite. I've had cold calls and emails asking for "clarification" on who lives in the home after providing the death certificate, so I've had to "report" his death 3 separate times. I've been charged for policies after cancelling them, and they've refused to refund to me saying it can only go to him. What? It's gotten to the point where I've had to file disputes with my bank... Horrendous customer service. If your loved ones pass, just cancel the policy and go somewhere else. This estate team makes everything more painful.
- BRBazlur RashidSep 11, 20255.0I am very much happy and satisfied for the service Gabriella provided. She helped me to save lot of money in my home insurance policy for the roof replacement. It was awesome and I really appreciate her time and effort. I would highly recommend Matt Tobben State Farm Insurance Agency for Auto and Home insurance.
- CNChris NicolasSep 8, 20255.0Been working with Jimmy Munoz at Matt’s office and he has been super great to work with.
- CACraig ApfelAug 15, 20255.0I made the switch over to Matt Tobben and State Farm last year which was a no brainer for many reasons. But my recent interaction with Gabriella helping me to add a new vehicle and my 16 year old to my auto policy was a great experience. Gabriella responded quickly to all my questions and helped explain all the details behind the new policy rates. She was great to work with for sure!
Frequently Asked Questions About Matt Tobben - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an online insurance quote at Matt Tobben - State Farm Insurance Agent?
No, the agency offers free quotes online with no payment required.
What payment methods are accepted at Matt Tobben - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center by entering your User ID and password to log in and view billing and payment details.
What kind of insurance products does Matt Tobben - State Farm Insurance Agent offer?
They offer Auto, Homeowners, Renters, Life, Motorcycle, Property, Boat, Pet, and Business Insurance.
What are the office hours for Matt Tobben - State Farm Insurance Agent?
The office is open Monday through Thursday from 9:00 AM to 5:30 PM, and Friday from 9:00 AM to 5:00 PM. It is closed on weekends and major holidays.
Can I make changes to my insurance coverage online?
Yes, you can request coverage changes online, which will then be forwarded to your agent for processing.
Is it possible to save an insurance quote and finish the application later?
Yes, quotes can be saved and you'll receive an email with a link to continue the application at a later time.
What nearby medical and wellness facilities can I visit before or after seeing Matt Tobben - State Farm Insurance Agent?
Nearby you can find the Knights Templar Eye Foundation, Date Healthcare Services, Whole Health Wellness Center, and Perpetual Glow Skin Spa, offering various health and wellness services.
Are there any nearby real estate agencies close to Matt Tobben - State Farm Insurance Agent?
Yes, Creekview Realty and The Buehler Group are nearby real estate agencies that you might find helpful if you're exploring property options.
What parks or outdoor activities are near Matt Tobben - State Farm Insurance Agent?
Glenwick Park and Glenwick Tennis Court are close by, providing opportunities for outdoor recreation and sports activities.