Robert Ndegwa - State Farm Insurance Agent

4.9
235 reviews
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Business Details

14 N Main St, Elgin, TX
78621, United States
(512) 285-3700
https://www.myelginagent.com/quote
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About

Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyBusiness Insurance Service
Why choose us? We make doing business with us easy. Whether it's online, in person or over the phone we will do the most to make your experience with us exceptional, friendly & convenient for you. Our team of professional agents will work hard for you and your family to make sure you are properly protected. Our pledge is to put our customers first! We Provide Auto Insurance, Home Insurance and Life Insurance Providing Commercial Insurance & Business Insurance Austin, Round Rock, Manor, Georgetown, Elgin and Pflugerville relocations.

Details

  • Online appointmentsAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Robert Ndegwa - State Farm Insurance Agent
14 N Main St, Elgin, TX
78621, United States

Hours

Reviews

4.9
235 reviews
5 stars
230
4 stars
0
3 stars
1
2 stars
0
1 star
4

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and professional, particularly highlighting agents like Yaritza, Lexi, and Kody for their exceptional service.

Response Time

Several reviews indicated issues with slow response times and lack of follow-up from the office, leading to frustration among some customers.

Knowledgeability

Customers frequently noted the agents' thoroughness and knowledge in explaining policies and coverage options, contributing to a positive experience.

Mixed Experiences

While many reviews were positive, there were also mentions of poor service and misinformation from some staff members, indicating inconsistency in customer experiences.
  • IS
    Itcel Sanchez
    3 days ago
    5.0
    Dana was extremely helpful & kind. Made the whole process easy & efficient.
  • MM
    Marilee M
    Jan 30, 2026
    1.0
    I'm so sick of the lack of response and misinformation from this office. I bought a new to me car after hours on Thursday. I immediately filled out the forms online giving them the information. The website said the office would call me. When they did not I called them. I was informed by the young lady who answered (who did not identify herself) they have 48 hours to respond, which is fine, except when I said well I am covered by my current insurance for the grace period, she said NO! You have NO insurance on that car! I asked again because there was no way that is correct. She reiterated that I HAVE NO INSURANCE ON THE CAR! She then said she would have Rebecca call me back as soon as possible. After 3 hours I called a different State Farm office, who was able to transfer me to customer care. The wonderful man there informed me that she was incorrect, I do have a 14 day grace period and I am covered! He was nice enough to get me a new policy and then switch my agent to the helpful one (5 star review coming!). This is not the first issue I have had with this office and I had said before I was going to switch. After not doing, this was the final straw! Highly recommend you look at the State Farm agent in Manor. They have very helpful, knowledgeable, professional staff!
  • IB
    Irma Bookman
    Jan 14, 2026
    5.0
    Great experience with Yaritza!
  • CS
    Cyndi Schafer
    Jan 12, 2026
    5.0
    Dena was very kind and professional, she showed concern for my situation and helped me with what I needed assistance with. Thank you Dena.
  • CW
    Chris Wright
    Dec 15, 2025
    5.0
    Yaritza has been helping me with insurance related issues over the last several months and has been great to deal with, always responsive and kind, I'm very happy with her service. Thanks Yaritza for everything!
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Frequently Asked Questions About Robert Ndegwa - State Farm Insurance Agent

What types of insurance does Robert Ndegwa - State Farm Insurance Agent provide?

They provide Auto Insurance, Home Insurance, Life Insurance, Renter's Insurance, and Business Insurance.

Where is Robert Ndegwa - State Farm Insurance Agent located?

The agency is located at 14 N Main St, Ste A, Elgin, TX 78621, USA.

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