Brand Certified
Crystal Martinez - State Farm Insurance Agent
4.8(410 reviews)
Certified by Crystal Martinez - State Farm Insurance Agent • Mar 01, 2026
Business Details
11617 Pellicano St, El Paso, TX
79936, United States
Certified by Crystal Martinez - State Farm Insurance Agent • Mar 01, 2026
(915) 855-8555
Certified by Crystal Martinez - State Farm Insurance Agent • Mar 01, 2026
https://www.915insurance.com
Certified by Crystal Martinez - State Farm Insurance Agent • Mar 01, 2026
About
Certified by Crystal Martinez - State Farm Insurance Agent • Mar 01, 2026
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
TX-2232382
The mission of our office is to help our policyholders manage the risks of everyday life and to be the first and best choice for all of your Texas insurance needs. We focus on Auto Insurance, Home Insurance, and Renters Insurance throughout Texas, including: El Paso, Socorro, Horizon City, Fabens, San Elizario, Clint, and Van Horn.
Details
- Wheelchair accessible entranceAvailable
Location
Certified by Crystal Martinez - State Farm Insurance Agent • Mar 01, 2026
Crystal Martinez - State Farm Insurance Agent
11617 Pellicano St, El Paso, TX
79936, United States
Hours
Certified by Crystal Martinez - State Farm Insurance Agent • Mar 01, 2026
Reviews
4.8
410 reviews
5 stars
382
4 stars5
3 stars1
2 stars4
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, professional, and helpful, with many customers highlighting specific agents like Laura, Jorge, and Mariana for their outstanding service.
Responsiveness
Several reviews mention issues with responsiveness, including difficulty reaching the office by phone and delays in communication, leading to some customer dissatisfaction.
Knowledge and Support
Agents are noted for their knowledge and ability to explain insurance options clearly, helping customers feel informed and confident in their decisions.
Mixed Experiences
While many reviews are positive, there are a few negative experiences reported regarding service inconsistencies and billing issues, indicating a need for improvement in certain areas.
- DDDenisseFeb 18, 20265.0Great service! Emiliano returned my call quickly and was very polite.
- BMBerenice MartinezFeb 5, 20265.0Laura is the most helpful and amazing agent, for any insurance need!!!
- MRMonica RossyJan 30, 20265.0Mariana has always been very professional, helpful and knowledgeable, I really appreciate her and the staff at this address. Monica Rossy
- DCDanielle CastanedaJan 26, 20265.0Emiliano Acosta help me out . Very good service!!
- MLMary De LeónJan 16, 20265.0I am very satisfied with the way the staff welcomed me, they were friendly, helpful and polite. Laura helped me with all my doubts and questions. I am very grateful for the service they provided to me Thank you:)
Frequently Asked Questions About Crystal Martinez - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do you offer free quotes online?
Yes, we provide free quotes online with no payment required.
What payment methods are accepted at Crystal Martinez - State Farm Insurance Agent?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can use the Digital Pay Payment Center link on our website. Log in with your User ID and password to view your billing and payment details.
Who should I contact with billing or payment questions?
Please contact your agent; their phone number and email are on your bill's details page.
What services can I use on the State Farm mobile app?
Manage your insurance and banking accounts, get roadside assistance, file claims, and more via the mobile app.
What does Emergency Roadside Service cover?
It typically includes towing, delivery of gas, oil, battery or tires, locksmith services, and mechanical labor for select services.
What are your office hours?
We are open Monday through Friday from 9:00 AM to 12:30 PM and 1:30 PM to 5:00 PM, and closed on weekends and holidays.
Do you provide services in languages other than English?
Yes, we serve customers in both English and Spanish.
Where is Crystal Martinez - State Farm Insurance Agent located?
Our office is located at 11617 Pellicano St, El Paso, TX 79936.
Are there any nearby gas stations or convenience stores to your office?
Yes, nearby are Circle K, ALON Gas Station, and 7-Eleven, which customers might visit before or after stopping by our office.
Is there a nearby Department of Motor Vehicles office?
Yes, the Texas Department of Public Safety and the Driver License Office are close by for your motor vehicle and licensing needs.
Are there any nearby locations for vehicle maintenance or car care?
Nearby options include Valvoline Instant Oil Change, Mister Express Lube, Mister Car Wash, and Vintage Car Wash for your automotive care.
Brand Certified Facts from Crystal Martinez - State Farm Insurance Agent
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Certified March 01, 2026Yext Knowledge Graph
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