Customers consistently praised the staff for being friendly, helpful, and responsive to their needs.
Efficiency
Many reviews highlighted the quick turnaround times and efficient service provided by agents, making processes seamless for customers.
Knowledgeable Staff
Agents were frequently described as knowledgeable and thorough, providing clear explanations of insurance options and coverage.
Competitive Pricing
Several customers noted that the agency offered competitive rates and helped them save money on their insurance policies.
Personalized Attention
Customers appreciated the personalized service and attention they received, often mentioning specific agents who went above and beyond to assist them.
RN
Ramona Neely
Nov 17, 2025
5.0
Kyle was professional and very accommodating to my needs.
BH
Brenton Hayden
Nov 3, 2025
5.0
Jordyn is awesome!! Very thorough and efficient! She helped set me up with all my auto and home and life insurances and saved a bundle by switching!
SM
Sarahi Macias
Oct 10, 2025
5.0
Everyone here are always very sweet and are very fast to help me get answers to all of my questions. They have made this process so easy and have gotten me the best coverages.
TH
Thomas Henehan
Oct 9, 2025
5.0
Nace did a nice job of quoting me umbrella insurance, he was very efficient with my time and knew exactly what he was doing and was able to get me two quotes in a very short period of time , toa very nice job by Nace
DG
Daniel Garcia
Oct 1, 2025
5.0
Stefhani Fernandez did an excellent job in helping me make adjustments to my auto insurance policy. She was very patient and informative when answering all my questions. A+ service .
Frequently Asked Questions About Will Norfolk - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I need to pay for an online insurance quote from Will Norfolk - State Farm Insurance Agent?
No, quotes provided online are free of charge at Will Norfolk - State Farm Insurance Agent.
What payment options are accepted at Will Norfolk - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
Access your online billing and payment information through the Digital Pay Payment Center by logging in with your User ID and password.
What services can I manage through the State Farm mobile app offered by Will Norfolk?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more through the mobile app.
What coverage does Emergency Roadside Service include?
It typically covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one-hour locksmith services, and one-hour of mechanical labor for select services.
What are the office hours for Will Norfolk - State Farm Insurance Agent in Deer Park, TX?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays, including certain holidays.
Is Will Norfolk - State Farm Insurance Agent wheelchair accessible and do they offer online appointments?
Yes, the office has wheelchair accessible seating and restrooms, and offers online appointments.
What nearby places can I visit around Will Norfolk - State Farm Insurance Agent in Deer Park?
Nearby you can find Keng’s Chiropractic and Keng Chiropractic Clinic for holistic care, Deer Park Automotive for vehicle services, and Acts Community Church for community activities.
How could visiting Deer Park Automotive nearby help me if I have an auto insurance policy with Will Norfolk?
If your vehicle needs repair or maintenance, Deer Park Automotive is conveniently located nearby, making it easier to coordinate claims or coverage with your auto insurance policy at Will Norfolk.
Are there convenient services like gyms or childcare near Will Norfolk - State Farm Insurance Agent that I can visit before or after my appointment?
Yes, 413 Fitness gym and Lil Rascals Child Care are close by, offering options for fitness and childcare during your visit.