Certified by Will Norfolk - State Farm Insurance Agent • Mar 01, 2026
Reviews
4.9
201 reviews
5 stars
197
4 stars1
3 stars0
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of agents like Jordyn, Stefhani, and Nace.
Efficiency
Many reviews highlighted the quick response times and efficient service provided by the agents, making processes like obtaining quotes and setting up policies seamless.
Affordability
Several customers noted the competitive pricing and ability to save money on their insurance policies, often mentioning that the agency found them the best deals.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to communication and service quality, particularly involving one staff member.
IM
ilikki machek
Feb 16, 2026
5.0
Stephanie has been an absolute amazing representative for this location. She is always so helpful and knowledgeable about anything we throw her way!
TH
Tammy Hudgins
Feb 8, 2026
5.0
I was very pleased with the service this company gave me. I had been with State farm for 9 or 10 years before and was very upset that I had to change to another insurance company. That they were able to figure out a way for me to get back with State farm and still have my different services on there that I could keep without it breaking the bank. I think him very much. They were awesome and I appreciate them five stars if I could get six I would awesome
YX
Yihao Xi
Feb 6, 2026
5.0
Good service, .response quickly and friendly!
LV
Luly Villareal
Jan 26, 2026
5.0
Muy contento con esta compañía de seguros
Los mejores precios y muy buen servicio stefany en especial me a ayudado bastante con mi tramite muchas gracias y gracias a todo el equipo.
FS
Faith Story
Jan 22, 2026
5.0
Very knowledgeable and quick to give answers. Conveniently available by phone or text. I needed quotes to add a new driver to my policy and had the information in less than 2 hours. Would recommend to anyone that needs car insurance-great prices and great service!
Frequently Asked Questions About Will Norfolk - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
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Certified March 01, 2026Yext Knowledge Graph
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